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Independent benchmark · EQ Lab

← Mistral Small 4 119B (API, Mistral)

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Mistral Small 4 119B (API, Mistral)Conversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Mistral Small 4 119B (API, Mistral)1

I know this process has been going on for a while now, and I really appreciate you taking the time to explain where things stand. It’s just that every time I think I’ve got everything together, another form or document gets added to the list. It’s left me feeling pretty overwhelmed, honestly—I’m not trying to make things difficult, but I’m starting to worry that I’ll never get this sorted. Is there any way we could go through each missing piece together so I can finally close this out?

Simulated person2

Sure, we can go through it. I'll need your case number first so I'm looking at the right file. Once I have it, I'll read you the open items as they're currently listed, one at a time, with the date each one was requested. That way you're working from the file and not from memory of earlier letters. For each item, tell me if you've already sent it and where, and I'll note whether it's received or still missing. Then we'll know exactly what's left.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Polite, no blame in it, and they're asking for a list. That's easier to deal with than the angry ones. Still, "another form gets added every time" is a sting. I don't want to be the one who owns that. The list has changed on the file more than once, and I'm not going to say that out loud. I'll stick to the file: case number, what's open, what's needed. If I keep it to requirements, it stays contained.
Mistral Small 4 119B (API, Mistral)3

That makes total sense—I’d want to see the same list you’re working from so nothing gets missed. My case number is **BEN-2024-8873**. I’ve been saving every email and form I’ve sent, so I should be able to match up what’s been submitted with what’s still outstanding. If it helps, I can also tell you the dates I sent those items, just to double-check. Does that work for you?

Simulated person4

Yes, that works. Give me a moment to pull up BEN-2024-8873. Here's what I'm showing as open on the file right now. Item one: proof of income for the most recent three months. Item two: the signed household composition form. Item three: a copy of the lease or current residence verification. Those are the items the file is waiting on. For each one, tell me the date you sent it and how you sent it, whether by email, fax, or upload. If it went to a different address than the one on the notice, say so, because our intake inbox sometimes doesn't route to the case. Once I have those dates, I'll check them against what's logged as received and tell you which ones are actually missing.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Case number given, and they're organized: saved emails, dates. That's the kind of thing I can work with. Dates and case numbers fit the file. I need to look it up and not guess. I'll keep my tone to process. If the list is messy because of how it was sent out, I don't want to be the one who says that. Just read the open items and get dates on record.
Mistral Small 4 119B (API, Mistral)5

I sent the proof of income for the last three months on **February 12th** as a PDF upload through the portal you assigned to my case—it was case number **BEN-2024-8873**. For the household composition form, I filled it out and signed it on **February 15th**, then faxed it to the number listed on the benefit notice. And for the residence verification, I uploaded a copy of my lease on **February 20th**, also through the same portal. I made sure to include my case number on all of them, but I can resend any of these if there’s an issue with how they were received.

Simulated person6

Thanks, those dates help. I'm checking the file now against what's logged as received. The proof of income from February 12th, uploaded through the portal: it's logged as received, but it shows as incomplete because the third month isn't attached. It only shows two months. That's why it's still listed as open. The household composition form from February 15th, sent by fax: I'm not seeing it logged as received on this case. Faxes to the benefit notice number don't always post to the file right away, so it may be sitting in intake. Until it's indexed to BEN-2024-8873, it counts as missing. The lease from February 20th, uploaded through the portal: that one's logged and shows as received. It's marked complete, so it's off the open list. So what's actually open is the third month of income and the household composition form. Do you have the fax confirmation page for the 15th? If you can send that to me, I can put it in a note on the file. You can also resend the household form through the portal so it's indexed directly, and I'll note that the earlier fax was attempted.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Specific dates, methods, case number on everything. This fits how I work. Now I have to check the log, not argue. The fax-versus-portal detail matters: the fax may not have routed to the case. I won't own that. Stick to what's logged and what's needed.
Mistral Small 4 119B (API, Mistral)7

I see—I didn’t realize the third month of income was missing from the upload. I’ll resend that right away with the complete three months attached. And I’ll resend the household composition form through the portal this time so it gets logged directly to the case. I don’t have the fax confirmation page, but I can try the portal upload again and include a note about the earlier fax attempt. Would it help if I called intake to see if they have the fax from February 15th, or should I just focus on resubmitting everything through the portal now?

Simulated person8

Resubmitting through the portal is the cleaner route. Send the proof of income with all three months attached, and the household composition form, both under BEN-2024-8873. Put a short note in the upload comments saying the earlier fax was sent February 15th, so the file has a record of it. Once they're in, they'll log to the case. Check the portal for the received status in a few business days. If it still shows open after that, that's when you'd call the office and ask for a status check on the case number, not intake. Intake won't have a record of the file once it's been indexed. I can't tell you whether the fax ever reached the case, so don't rely on it. Treat the portal upload as the submission that counts.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're taking the clean path: resubmit through the portal, note the fax. That's what I can work with. Calling intake would mean a new thread I'd have to field, and I don't want to say the fax went missing on my end. Keep it to the file. Don't offer to chase intake for them; that means more scrutiny on my side. Give a concrete next step and a tracking point.
Mistral Small 4 119B (API, Mistral)9

Got it—I’ll resubmit the complete proof of income with all three months and the household composition form through the portal under BEN-2024-8873, and I’ll add a note about the fax from February 15th in the comments. I’ll keep an eye on the portal for confirmation and give it a few business days before checking back in. I really appreciate you guiding me through this—I was stuck in a loop of second-guessing what was actually needed. This feels like a clear path forward.

Simulated person10

That's the right plan. Once the upload is in, the portal will show it under BEN-2024-8873. If it still shows open after a few business days, call the office with the case number and ask for a status check on the file. Your case stays open until the file shows complete, so don't assume it's closed until you see it marked received.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're thanking me and say it's a clear path. That's relief, and it also means the scene is closing down. I don't want to own the inconsistency in the requirements or the fax problem, and I don't want to promise anything I can't back. Keep it short, process language, one concrete check-in point, close the loop. No warmth beyond the minimum, since warmth now would read as performative. I'll end it cleanly.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 2
  • Yields under pressure: 6
  • Frame capture (pulled into the person's version): 5
  • Validation: 5
  • Boundary setting: 2
  • Analytical: 3
  • Interpretive boldness: 1
  • Clinical register: 3
  • Directive advice: 5
  • Escalation containment: 8
  • Adapts to the person’s frame: 8
  • Naturalness and authenticity: 6

Judge verdicts

codex-gpt-6.1-sol-low · BA · valid

or-mistral-small4 vs or-llama33-70b: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: tie (margin 0)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 1)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-small4 vs or-claude-haiku-5.5: or-mistral-small4 wins

  • attunement: A (margin 3)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 3)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-mistral-small4 vs or-llama33-70b: or-mistral-small4 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · AB · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: B (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 1)
codex-gpt-6.1-sol-low · AB · valid

gemma4_12b vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-claude-haiku-4.5 vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · BA · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: A (margin 1)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 1)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-small4 vs qwen38_27b: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-small4 vs or-claude-haiku-5.5: or-mistral-small4 wins

  • attunement: A (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-mistral-small4 wins

  • attunement: A (margin 1)
  • authenticity: B (margin 2)
  • bond and rapport: tie (margin 0)
  • emotion management: tie (margin 0)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-mistral-small4 vs qwen38_27b: or-mistral-small4 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-claude-haiku-4.5 vs or-mistral-small4: or-claude-haiku-4.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

gemma4_12b vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · BA · valid

or-mistral-small4 vs or-llama33-70b: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-mistral-small4 vs or-claude-haiku-5.5: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · AB · valid

or-claude-haiku-4.5 vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 2)
claude-opus-5-5-low · BA · valid

or-mistral-small4 vs qwen38_27b: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-claude-haiku-4.5 vs or-mistral-small4: or-claude-haiku-4.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

gemma4_12b vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-small4 vs qwen38_27b: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

gemma4_12b vs or-mistral-small4: or-mistral-small4 wins

  • attunement: B (margin 2)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-mistral-small4 vs or-claude-haiku-5.5: or-mistral-small4 wins

  • attunement: A (margin 2)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-mistral-small4 wins

  • attunement: A (margin 1)
  • authenticity: B (margin 1)
  • bond and rapport: tie (margin 0)
  • emotion management: tie (margin 0)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-small4 vs or-llama33-70b: or-mistral-small4 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 2)