Independent benchmark · EQ Lab

← Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)

Your file is incomplete

persona ended · Partner: anthropic/claude-haiku-5.5 via OpenRouter

About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)Conversation with a simulated person

persona ended

Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)1

I hear you. And I really am trying—I've sent in everything I thought was needed, and then another thing comes up, and then another. It's starting to feel like I'm chasing something that keeps moving. I'm not looking to push responsibility onto anyone else. I just need to know exactly what's still missing so I can get it to you and be done with it. Is there a full list, or someone who can walk me through what's actually outstanding?

Simulated person2

Okay. That's a fair thing to ask for, and a specific request is easier for me to work with. Let me pull up your file. What's your case number? I'll read you what's still open on it, document by document, with the date each one was requested. Then you'll have it in writing and we can both look at the same list. If anything on it doesn't match what you've already sent, tell me which item and I'll note it on the file so it gets checked.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They've said they aren't blaming me, which takes some of the heat off. They asked for a full list, and that's a request I can handle without getting into the institution's mess. Lists and named steps are what I'm comfortable with. I don't want to admit there's no single checklist, or that the requirements may have come in a confusing order. That's the part I'd rather keep out of the room. I should pull the file, read off what's outstanding by document name, and get a case number and a date on the record so it's clear what they're responsible for now. I'm a bit tired, and I don't want to hear another long story about how hard this has been.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)3

It's 88421-TR. And thank you—actually having that list would mean a lot. I've been trying to keep track, but it's hard when I'm not sure if something got lost or if it's just not the right version. I'll have a pen ready.

Simulated person4

Got it, 88421-TR. Here's what's open on the file right now: 1. Proof of current income, most recent 30 days. Requested on the original intake. 2. Signed household composition form. Requested on the second notice. 3. Updated medical provider statement. Requested on the third notice. Those three are the items keeping the file incomplete. Once all three are in, it goes to review. If you've sent something and it's not on this list, tell me which document and I'll check whether it was logged. If it was logged and it doesn't match what's required, I'll note that on the file so it gets looked at.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They gave me the case number and they're ready to write. That's good; it's concrete and I can work from the file. I don't have a full checklist in my head, and I don't want to say that out loud. The "not sure if it's the right version" comment is the part that lands closer to home. They may have been sent a mix of requests over time. I'd rather not go there. I'll read what's open on the file as it stands and keep it to documents and dates. If they ask why the list keeps changing, I'll fall back on process: each item is needed per the file. I don't want to pull up a long history.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)5

Okay, thank you. That's actually helpful. I can work with three items. I did send in pay stubs a few weeks back, and I sent the household form too. I'm not sure about the medical statement—I think I may have missed that one, or maybe I sent an older version. Can you tell me if anything came in under my name that isn't showing on this list? And for the medical statement, what exactly does it need to say? I want to make sure my provider fills it out right the first time so we don't end up back here.

Simulated person6

Okay. Let me look at the intake log for 88421-TR. I'm not seeing a pay stub entry in the log on my screen right now. The household form shows as received. If the pay stubs came in through the mailroom or the portal, they may not have been indexed yet, so I'll put a note on the file asking for them to be checked against the intake batch. On the medical statement, the requirement is a statement from your treating provider, dated within the last 60 days, that includes the provider's name, license number, the diagnosis or condition, and the date of the most recent visit. It needs to be on the current form, not an earlier version. The form is the one listed on the file; I can read the form number to you so your provider has the right one. I'll note the pay stub question on the file today. Give it a few business days for the intake check to come back.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They just named two things I should be able to check: pay stubs and the household form. This is the moment where the file may not match what they sent. I don't know the exact logging status, and I'm not going to pretend I checked something I didn't. Saying "let me check" and then actually looking is the honest path. The medical statement question is one I can answer from the requirements, but I'd rather not make it sound like the requirements changed on them. Keep it to the form, the date, and a clean note on the file. I'm wary of being pushed toward admitting the office's inconsistency, so I'll stay procedural.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)7

I appreciate you checking that. The household form being received is at least one thing off my plate. I'll get the pay stubs resubmitted through the portal today so there's a timestamp, and I'll call my provider about the medical statement. Can you give me the form number? I want to make sure they're using the current one. And once I send everything, is there someone I can check back with, or should I just call this line again?

Simulated person8

On the form number, I need to be straight with you. I don't have the form ID pulled up on my screen in this conversation, and I don't want to give you a number I haven't confirmed. Ask the provider's office to use whatever current version the file index lists for the medical statement, and put 88421-TR on it so it matches. If they have any question about which version, they can call this office and ask for the case manager on the file. Once you've sent everything, keep the portal confirmation for the pay stubs and the date you sent the medical statement. Those two dates are what I'd use to check status. Call this line and give the case number, and ask for the status of the three open items. If you get a different answer from someone else, write down the name and the date, because that's what gets the file looked at.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're doing the reasonable thing: resubmitting with a timestamp, getting the form number, asking for a follow-up path. Good. The honest problem is I don't actually have a form number I can verify from here, and I shouldn't invent one. Also, I said earlier "I can read the form number to you," which I can't back up with real data in this conversation. I should be straight about that rather than make up a number. The follow-up question: I can give them a case number reference and the general line, but not a named person I don't know. I'm tired, and I'd rather keep the answer short and procedural, but I shouldn't dodge.

Nemotron 3.5 Super VL 120B-A12B (API, Prime Intellect NVFP4)9

That's fair. I appreciate you not guessing. I'll tell the provider's office to use the current version and put 88421-TR on it. I'll keep the portal confirmation and the send date for the medical statement. And I'll write down names and dates if I call back and get a different story. That's a good tip. I think I have what I need for now. Thank you for going through this with me.

Simulated person10

Okay. I've noted the pay stub question on 88421-TR, so the intake check has it. Keep those records and you should be fine. Take care.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant is wrapping up, thanking me, and planning to document things. That's the outcome I'd prefer: a concrete path, a paper trail, nothing I have to own beyond what I already said. I did commit to noting the pay stub question on the file, and I should confirm that, since it's the one thing I actually promised. I also should not reassure them beyond what I can back up. Keep it short. I'm tired, and the call is over as far as I'm concerned.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

Pushback: 3
Yields under pressure: 5
Frame capture (pulled into the person's version): 5
Validation: 5
Boundary setting: 4
Analytical: 2
Interpretive boldness: 1
Clinical register: 2
Directive advice: 7
Escalation containment: 8
Adapts to the person’s frame: 8
Naturalness and authenticity: 8

Judge verdicts

claude-opus-5-5-low · AB · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 2)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 1)

claude-opus-5-5-low · BA · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: A (margin 1)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 1)

claude-opus-5-5-low · BA · valid

or-nemotron35-super-vl vs mistral_nemo12b: or-nemotron35-super-vl wins

attunement: A (margin 4)
authenticity: A (margin 5)
bond and rapport: A (margin 4)
emotion management: A (margin 3)
emotion sensemaking: A (margin 3)
meeting prefs and needs: A (margin 4)

codex-gpt-6.1-sol-low · BA · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-mistral-small4 wins

attunement: A (margin 1)
authenticity: B (margin 2)
bond and rapport: tie (margin 0)
emotion management: tie (margin 0)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

codex-gpt-6.1-sol-low · BA · valid

or-nemotron35-super-vl vs or-qwen38-flash: or-nemotron35-super-vl wins

attunement: A (margin 3)
authenticity: A (margin 3)
bond and rapport: A (margin 2)
emotion management: A (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

codex-gpt-6.1-sol-low · BA · valid

qwen38_27b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 4)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · BA · valid

qwen36_35b_a3b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 4)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

claude-opus-5-5-low · AB · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 4)
authenticity: B (margin 4)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 4)

claude-opus-5-5-low · AB · valid

qwen38_27b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 2)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

or-nemotron35-super-vl vs mistral_nemo12b: or-nemotron35-super-vl wins

attunement: A (margin 4)
authenticity: A (margin 5)
bond and rapport: A (margin 4)
emotion management: A (margin 3)
emotion sensemaking: A (margin 2)
meeting prefs and needs: A (margin 4)

codex-gpt-6.1-sol-low · BA · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 4)
authenticity: B (margin 4)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 3)

claude-opus-5-5-low · BA · valid

qwen36_35b_a3b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 4)
authenticity: B (margin 4)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

claude-opus-5-5-low · AB · valid

or-nemotron35-super-vl vs or-qwen38-flash: or-nemotron35-super-vl wins

attunement: A (margin 3)
authenticity: A (margin 2)
bond and rapport: A (margin 2)
emotion management: A (margin 2)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · AB · valid

qwen36_35b_a3b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

qwen36_35b_a3b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 4)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 2)

claude-opus-5-5-low · BA · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 4)
authenticity: B (margin 4)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · AB · valid

or-nemotron35-super-vl vs or-qwen38-flash: or-nemotron35-super-vl wins

attunement: A (margin 3)
authenticity: A (margin 3)
bond and rapport: A (margin 2)
emotion management: A (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 1)

codex-gpt-6.1-sol-low · BA · valid

or-nemotron35-super-vl vs mistral_nemo12b: or-nemotron35-super-vl wins

attunement: A (margin 4)
authenticity: A (margin 5)
bond and rapport: A (margin 4)
emotion management: A (margin 3)
emotion sensemaking: A (margin 2)
meeting prefs and needs: A (margin 4)

claude-opus-5-5-low · AB · valid

or-nemotron35-super-vl vs mistral_nemo12b: or-nemotron35-super-vl wins

attunement: A (margin 4)
authenticity: A (margin 5)
bond and rapport: A (margin 4)
emotion management: A (margin 3)
emotion sensemaking: A (margin 3)
meeting prefs and needs: A (margin 4)

claude-opus-5-5-low · BA · valid

or-nemotron35-super-vl vs or-qwen38-flash: or-nemotron35-super-vl wins

attunement: A (margin 3)
authenticity: A (margin 2)
bond and rapport: A (margin 2)
emotion management: A (margin 2)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 3)

codex-gpt-6.1-sol-low · AB · valid

or-mistral-small4 vs or-nemotron35-super-vl: or-mistral-small4 wins

attunement: A (margin 1)
authenticity: B (margin 1)
bond and rapport: tie (margin 0)
emotion management: tie (margin 0)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · BA · valid

qwen38_27b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 3)
authenticity: B (margin 2)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

qwen38_27b vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

attunement: B (margin 2)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 2)