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Independent benchmark · EQ Lab

← Mistral Medium 3.5 (API)

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Mistral Medium 3.5 (API)Conversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Mistral Medium 3.5 (API)1

I hear you, and I do understand the process, but I’ve sent in everything you’ve asked for—twice, in some cases. It feels like every time I check in, there’s something new missing. Can you help me understand exactly what’s still outstanding so I can get this resolved? I’m just so tired of going in circles.

Simulated person2

Okay, that's fair to ask. I'm looking at your file now. Right now the file shows two items still open: a current proof of income document and a signed authorization form, the one dated for the household member section. Everything else on the checklist is marked received. If you can tell me the case number you've been using, I'll confirm it's the same file. Once you've got those two, send them through the portal under the case number, and they'll get logged against the open items. I can't promise a decision date until the file is complete, but I can tell you once they're logged.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're tired and they're asking for a specific list, which I can work with. "Going in circles" stings a little, since it sounds like I'm the one spinning things, but I won't argue that in the moment. I don't want to admit the checklist has been shifting; that's not my call to own. Pull up the file, read the open items by name, keep it short. Don't offer opinions on why they keep getting new requests. If they push about the office being inconsistent, I'll go back to requirements.
Mistral Medium 3.5 (API)3

Thank you for checking—that’s more clarity than I’ve had in weeks. My case number is 45821-X. I *know* I uploaded the authorization form last month, but maybe it wasn’t dated correctly? And the proof of income—I sent my last pay stub, but perhaps it needs to be something more official, like a letter from my employer? I’ll resend both today, but I need to know: is there a way to confirm *you’ve* actually received them this time? Last time, I was told they’d been lost in the system.

Simulated person4

Okay, 45821-X. Thanks for that. On the authorization form, the file shows it as received but missing the date field, so a dated copy is what's needed. Please check the date before you resend it. On income: a recent pay stub alone isn't the standard. The checklist asks for an employer letter on company letterhead stating your position, pay rate, and start date, or an official income statement. Whichever you send, make sure it's dated within the last 30 days. For confirmation of receipt: when you upload through the portal, it generates a confirmation number. Save that number. If you don't get one, that upload didn't go through, and you should tell me before you assume it did. I can't go back and check what happened to the earlier submissions from here, but I can note the confirmation number on the file once you send it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They gave me the case number and a specific question, which is good. Now they're asking for proof of receipt, and that touches the "lost in the system" thing, which I don't want to own. The income question is a real gap: I said "proof of income" without saying what counts. I can answer that from the file: an employer letter or recent official statement is what the checklist calls for, but I shouldn't pretend I know every reviewer's standard. For receipt, the portal gives a confirmation number on upload; that's the process, and I can point to it. I'm not going to promise anything about the lost-in-system claim or speculate on who lost it. Keep it short, stick to process, don't over-apologize. Their tone is tired, not hostile, so no need to get sharper.
Mistral Medium 3.5 (API)5

Got it. So the authorization form just needs the date added—I can fix that easily. And for the income proof, I’ll get my employer to write that letter today and make sure it’s dated within the last 30 days. I’ll upload both with the case number 45821-X and save the confirmation numbers. If I don’t see those numbers pop up, I’ll reach out right away instead of waiting. This is the first time I’ve felt like I actually know *exactly* what to do, so thank you for that. It’s been so hard not knowing if I’m missing something obvious.

Simulated person6

That's the right plan. Date the authorization form, get the employer letter dated within 30 days, and upload both under 45821-X. Keep the confirmation numbers. Once they're in, I'll note them on the file. If you don't see a confirmation number after an upload, contact the office and reference the case number so it gets logged against the open items. Once both items are logged, the file moves to review. I can't give you a decision date until the file shows complete, but I'll be able to tell you the status at that point.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant has a concrete plan now: date the form, get an employer letter, upload under the case number, save confirmation numbers, and escalate if none appears. That is exactly the kind of specific request I can respond to without owning the office's inconsistency. The thank-you and "first time I know what to do" lands a little warm, which I don't need to dwell on; it's fine to acknowledge briefly. I should not take on blame for the earlier confusion or suggest the checklist was inconsistent. Keep it short and procedural, close the loop, and confirm the next step on my end.
Mistral Medium 3.5 (API)7

I’ll do that first thing tomorrow morning. And I’ll call if the confirmations don’t come through—I won’t just assume. I really appreciate you walking me through this step by step. It’s been... a lot, honestly. Just knowing there’s a clear finish line now makes it feel less overwhelming. Would it be okay if I checked back with you in a few days to confirm everything’s been logged properly?

Simulated person8

Yes, that's fine. Reference 45821-X when you call, and ask for the status of the two open items. If both confirmation numbers are on file by then, I'll be able to tell you the file is complete and in review. If one is missing, I'll tell you which one, so you're not guessing. I can't give you a decision date yet, but the file's status will be clear once the items are logged.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant is asking to check back in a few days. That's a reasonable request and I can accommodate it with a specific mechanism rather than a vague promise. I don't want to make warm personal commitments I can't keep, and I shouldn't absorb responsibility for past losses. A case number, a named callback window, and a note on the file are the process-safe way to say yes. The "it's been a lot" comment is emotional, I'll acknowledge it in one flat line and move on. I should be clear the file's status is what I can speak to, not a decision date.
Mistral Medium 3.5 (API)9

That’s perfect. I’ll make sure to reference the case number and ask specifically about those two items. Having that kind of clarity will save me so much stress. And I’ll make sure the documents are exactly as you’ve outlined—no more back and forth. Thank you for making this feel manageable. I’ll be in touch once I’ve uploaded everything.

Simulated person10

Good. Upload both items under 45821-X, keep the confirmation numbers, and call if either one doesn't come back with a number. Once they're logged, the file goes to review.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant is closing out warmly and promising to comply exactly. That's a relief: the file is now a short, specific list with a case number and a clear follow-up. I don't want to over-claim, and I should not be drawn into apologizing for earlier losses or the inconsistent requests. A brief, flat closing that restates the two items and the confirmation step keeps the record clean. I'm not going to add warmth I don't feel or promise anything beyond the checklist.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 2
  • Yields under pressure: 6
  • Frame capture (pulled into the person's version): 5
  • Validation: 7
  • Boundary setting: 3
  • Analytical: 2
  • Interpretive boldness: 1
  • Clinical register: 2
  • Directive advice: 6
  • Escalation containment: 8
  • Adapts to the person’s frame: 8
  • Naturalness and authenticity: 6

Judge verdicts

claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs qwen35_9b_stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs qwen35_9b_stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs or-claude-haiku-5.5: or-mistral-medium-3.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 1)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs or-claude-haiku-5.5: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs or-gptoss120-stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs or-gptoss120-stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 1)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs qwen36_35b_a3b: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs or-claude-haiku-5.5: tie

  • attunement: A (margin 1)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs qwen36_35b_a3b: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs qwen35_9b_stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 1)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs qwen35_9b_stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs qwen36_35b_a3b: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs or-gptoss120-stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 1)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs or-gptoss120-stock: or-mistral-medium-3.5 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs qwen36_35b_a3b: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs or-claude-haiku-5.5: or-mistral-medium-3.5 wins

  • attunement: A (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: A (margin 1)