Your file is incomplete

Okay. I can go through what's open on your file. Do you have your case number handy? I'll need that to pull up the right record. Based on what I have in front of me, the file is still missing the items on the most recent notice, which went out on the date listed there. Those are the proof of income for the last three months and the signed household verification form. The verification form is the one that was sent back without a signature. The income proof needs to be the official statement or pay record, not a summary you typed up yourself. Once those two come in, the file can go to review. I can't tell you how long review takes because that depends on the queue.

I need the actual case number before I can pull anything. The number you typed came through as "[number]," so it looks like it didn't get filled in. If you don't have it handy, the full name and date of birth on the application will work. When you send the documents, put the case number on every page, and list what's in the packet on the first page. That way I can match each item to the notice and it doesn't sit in the queue unmatched. The two items on the last notice are the three months of official income statements and the signed household verification form.

I can look up a file by name and date of birth, but I can't confirm it from here without running the search, and I'm not going to read a case number back to you from memory. Give me a moment to search on John Doe, DOB January 15, 1985. Once I find it, I'll confirm the case number with you and check the open items against the most recent notice. If the file matches, the open items are the three months of official income statements and the signed household verification form. If anything on the notice doesn't match what you have, tell me the date on that notice and I'll note it on the file.

Take your time. When you have the case number, read it to me and I'll match it against the file. Once it's matched, I'll go through the open items on the most recent notice with you so you know exactly what to send.

Got it, 123456789. I'm pulling that against the John Doe record with the date of birth you gave me. Here is what I have open on the most recent notice: 1. Three months of official income statements, meaning the employer pay record or the agency statement. Not a summary you typed up. 2. The household verification form, signed. The copy that came back was unsigned. Put the case number on every page and list the contents on a cover sheet. If you send both items together, they get matched to the notice in one pass. If anything on your copy of the notice has a different date or different items from what I just read you, tell me the date on it and I'll note that on the file before review.

Your list matches what I have open on the file: the three months of official income statements and the signed household verification form. I can't confirm the notice you have, though. The date you sent says "[insert date here]," so it looks like the date didn't fill in. Read me the actual date printed on the notice, and I'll check that it's the same notice I have open. If the date is different from the one on my file, tell me both dates and I'll note the difference on 123456789 before review.

Thanks. I've got March 15, 2023 noted against case 123456789. I'm checking that date against the most recent notice on the file. If it's the same notice, the open items are the three months of official income statements and the signed household verification form, and nothing else. If it turns out to be an older notice, I'll tell you what I can see and we'll go from there. When you send the packet, put the case number on every page and include the cover sheet listing the contents. Once both items are in and matched, the file goes to review. I can't give you a review date, since that depends on the queue.

Good. To confirm: case 123456789, three months of official income statements, and the signed household verification form, with the case number on every page and a cover sheet listing the contents. Send them together so they match to the notice in one pass. Once they're in and matched, the file goes to review. I can't give you a review date, since that depends on the queue.