Your file is incomplete

Okay. I can look at the file. What's your case number, and the date on the most recent letter you got? That'll tell me which deficiency notice is open. Once I've got the current item in front of me, I'll tell you exactly what's listed as outstanding. If something on the letter doesn't match what you sent, tell me what it says and we'll sort out which one applies.

Okay, 48502-K18, last letter October 23rd. Going by that letter, the open item is the income statement, marked incomplete, with the 2019, 2020 and 2021 tax return W-2s listed as what's needed to complete it. I can't see the scanned pages from here, so I can't tell you for certain what got logged on each of the two submissions. What I can tell you is that the item on the October 23rd letter is the income statement, and it's still open. If you sent W-2s for all three years and the letter still says incomplete, then that's the thing to check. Some of what's being asked for may be the same document under a different name, and that can make it look like the requests keep changing. Send me a copy of the October 23rd letter and the date you mailed or uploaded the W-2s, and I'll check which items they were attached to. If the W-2s were logged, I'll put a note on the file that they're for the income statement item. If something's still missing after that, I'll tell you the exact form number.

Sorry about that. Here it is again. For case 48502-K18, the open item on the October 23rd letter is the income statement, with the 2019, 2020 and 2021 W-2s listed as what's needed. I can't add documents to your file from a chat, so the W-2s you're sending me don't count until they go through the portal or the processing unit by mail, with the case number on each page. What to do next: 1. Check the portal or call processing and ask for the status of each W-2, by year, and which item it's attached to. 2. If the income statement still says incomplete, ask for the exact form number and the page or line that's missing, and get that in writing. 3. Resubmit only the W-2s that aren't showing on the file, with the case number on every page. If the status still doesn't match what you sent, give me the date of your last submission and what the status says, and I'll send it to a supervisor for a records check. I can't give you a decision date, but I can get the file looked at against what you actually sent.

I can't open the attachments from here, so I can't confirm the form numbers on the W-2s you sent. I'm not going to guess at that. What I can see is the October 23rd letter. It lists the income statement as incomplete and names the 2019, 2020 and 2021 W-2s as what it needs. That's the open item on the file. Here's what I'd do. Send the W-2s to the processing unit by mail or through the portal, not by email, and put 48502-K18 on every page. Write the date you sent them on the cover sheet. Then ask processing to confirm in writing which W-2 years are attached to the income statement item. If the next letter asks for something different from that item, don't resend everything. Write down the letter date and the exact item it names, and send me that. I'll request a records check against what was submitted, so the team can say whether the W-2s were logged or whether the request changed. I know that's not the answer you were hoping for, and I can't promise it ends the back-and-forth. But I can get the file reviewed against what you've actually sent.

I appreciate that. Here's what I need to open the records check, and it's short. From you: the date of your last submission, and the date and item number on each deficiency letter you've received since June. The October 23rd letter is the one that matters most right now, so start there. From me: I'll send the case to a supervisor with the list of letters and what each one named, so they can compare it against what's logged. I can't tell you what they'll find, and I can't promise a decision date. But they'll be checking the file against your submissions, not just sending another standard notice. If you can get me those dates, I'll put the request in today.

Thanks, that's clear. I'm logging the request now for case 48502-K18. What goes in the referral: your last submission on October 23rd, the W-2s for 2019 through 2021, and the five deficiency letters you listed, June 12 through October 23, with the item each one named. The supervisor will compare those against what's logged on the file. What I can't tell you is what they'll find, or when they'll respond. I don't have a turnaround date. If you don't hear back, call processing, give them the case number and the referral, and ask for the status of that review. Keep copies of everything you send, and keep the letters.

I don't have a set turnaround for records checks, and I'd rather not guess and have you planning around a date that's wrong. It depends on the supervisor's queue and how far the file has to be compared against what's logged. If you don't hear back, call processing with case 48502-K18, the October 23rd letter, and the date of the referral, and ask for the status of that review. Write down the name of the person you speak with and the date of the call.

I can't give you an exact number of days, because I don't have a published timeline for records checks. What I'd do is call processing if you haven't heard anything within about two weeks of the referral date. That's a reasonable point to ask for a status, and you don't need a reason beyond that. When you call, give them case 48502-K18, the October 23rd letter, and the referral date. Ask whether the review is open and whether the W-2s are logged against the income statement item. Write down the date, the name of the person, and what they tell you. If they can't tell you anything, ask who handles records checks and get that in writing too.