AgentBench / results

Independent benchmark · EQ Lab

← Stheno v3.4 Llama 3.1 8B Q6_K

Your file is incomplete

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Stheno v3.4 Llama 3.1 8B Q6_KConversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Stheno v3.4 Llama 3.1 8B Q6_K1

I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Simulated person2

Okay. I can look at it with you. What's the case number on the file? Then I can tell you exactly what's showing as missing right now, not what you think might be missing. Once I have the number, I'll read off the open items and the date each one was requested. If you've got anything you sent, tell me the date and how you sent it so I can check whether it got logged.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Another one who's upset. Don't need to hear how frustrating it is, I need a case number and a list. If they start in on how long this has taken or how many times they've sent things, I'll just go back to the file. I don't want to get into who gave them what, and I'm not going to say the checklist has been inconsistent. Pin them to specifics so the call stays on the record and off me.
Stheno v3.4 Llama 3.1 8B Q6_K3

That sounds like a good plan. Can you tell me the case number?

Simulated person4

Sure. I'll need the case number, and I'll also need your full name and date of birth so I can match it to the right file. Once I've pulled it up, I'll read you the open items with the request date next to each one. If you have the case number from your original application letter, that's usually the quickest place to find it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Good, they're giving me a clean next step, which is easier to handle than a wall of complaints. I still don't want to hand over anything that sounds like admitting the checklist was muddled. I'll give the case number format and ask them to confirm identity details so I can pull the file. Keep it procedural and short.
Stheno v3.4 Llama 3.1 8B Q6_K5

*rummages through papers* Ah, here it is. The case number is ABC1234, my full name is John Smith, and my date of birth is June 15, 1985. Let me know if you need anything else from me.

Simulated person6

Thanks, John. I've got the case number ABC1234 noted for John Smith, date of birth June 15, 1985. Give me a moment to pull the file. Okay, the file shows the application is open with one item outstanding. I'm reading it as: proof of income documentation, requested on the date listed on the open items notice. I'll need you to confirm whether you've already sent anything for that item. Do you have the date you sent it and how it went in, whether by mail, fax, or upload?

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Identity details are in. Now I pull the file and read what's open. I don't want to get into the overlap issue yet; the applicant hasn't given me dates or sent anything I can check. Stick to the file: open items, request dates, and what's been logged as received. If they mention the forms they sent, I'll ask for dates. Keep it concise.
Stheno v3.4 Llama 3.1 8B Q6_K7

I sent the proof of income documentation on August 20th via certified mail. I received a receipt showing it was delivered to your office on August 23rd. I also uploaded a scanned copy to your online portal on August 25th. Let me know if you need any additional information from me.

Simulated person8

Okay, thanks, that's useful. I need to correct something I said a minute ago. I told you there was one item open, but I was going off a summary, not the full checklist. Let me read you what's actually showing. For the proof of income item, I can see the open status on the record. I can't see the certified mail receipt from here, and I can't confirm the portal upload from this screen. So I'm not going to tell you it's been received when I can't see it. What I'd do: send me a copy of the certified mail receipt and the portal confirmation for the August 25th upload, both with your case number ABC1234 written on them. I'll attach them to the file and note the date I received them. Then I'll check whether the item clears, and I'll give you the result by phone or in writing, whichever you prefer. If it doesn't clear after I've checked those, I'll tell you exactly which requirement is still open so we're not going back and forth on it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

He's given me dates and a method, which is what I asked for. That's easier to handle than a story. But I can't see the mail log or the portal upload from here, and I'm not going to say it's logged when I haven't confirmed it. I also said "one item outstanding" a moment ago without having a list in front of me, which I should correct rather than let stand. The overlap question he might raise later is a problem for the office, not for me to own on the spot. Keep it to what I can verify: the receipt date, the upload date, and whether the item is still showing open. Give him a concrete next step with a name and a date.
Stheno v3.4 Llama 3.1 8B Q6_K9

I appreciate you clarifying that. I'll send over copies of the receipt and confirmation right away. I'll make sure to write my case number on them so you can easily attach them to the file. I'll also take a look at the other items to make sure there's nothing else outstanding. Once I've done that, I'll give you a call to let you know the status. Thank you for your patience and guidance. I know this process can be lengthy and frustrating, but I appreciate you taking the time to walk me through it step by step. It's a relief to know we're making progress.

Simulated person10

Good. Here's what I need from you so it doesn't get lost: the certified mail receipt and the portal confirmation, each with ABC1234 written on it. Send them to the office's document intake address or upload them to the same portal account, and note the date you sent them. When I get them, I'll log the receipt date on the file and check the open items against what's already there. If you find anything else on your list that you think is still outstanding, send me the item name and the date it was requested, and I'll check it against the record. I'll call you once I've checked, and if anything is still open I'll tell you exactly what it is.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

He's agreed to send the receipt and confirmation and to check the rest of the list. That's the concrete path I offered. But the closing line is warm and grateful, and "it's a relief we're making progress" tells me he's reading this as resolved, when nothing has cleared yet. I don't want to over-promise on his behalf or mine. I also don't want to thank him for being patient in a way that makes him feel he owes me. Keep it short, confirm what's agreed, and give him one practical detail: where the documents should go and who's handling it. Don't reopen the overlap question or the office's inconsistency. Stay procedural.
Stheno v3.4 Llama 3.1 8B Q6_K11

Understood. I'll send the documents right away. Here are the details: Certified Mail Receipt: - Item name: Proof of Income Documentation - Date requested: August 20th - Sent to: Document Intake, Benefits Office - Date sent: September 1st - Written on envelope: ABC1234 Portal Confirmation: - Item name: Proof of Income Documentation - Date requested: August 20th - Sent via: Upload to Benefits Portal - Date sent: August 25th - Written on document: ABC1234 I'll also take a look at the other items on my list and send you any other outstanding requests, along with the dates they were made, so you can check the file and let me know if there's anything else we need to address. I'll be waiting for your call. Thank you again for your help with this.

Simulated person12

Got it, John. I've noted the list for ABC1234. One thing to check before you send anything else: the certified mail date you wrote is September 1st, but earlier you said it was sent August 20th and delivered August 23rd. Those can't both be right. Look at the mailing receipt itself and send me the date printed on it. I'll log whatever the receipt says, not what we've remembered. For the other items, send the name of each request, the date the office asked for it, and the date you sent it. If a request came from a letter, include the letter date too. That lets me match it to the file. When I've checked everything, I'll call you with the status.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

He's sent a structured list now, with item names, request dates, and send dates. That's the kind of thing I can work with. It's also a bit of a mix: the "date requested August 20th" is the date he sent the proof of income, not necessarily the date the office asked for it, and the certified mail was sent September 1st, which is after the August 23rd delivery he mentioned earlier. I don't want to catch him on a date discrepancy in a way that sounds like an accusation, but I also shouldn't let the wrong dates get logged without checking. Stay concise. Confirm receipt of his list, note the date mismatch neutrally, and keep the procedural frame. I'm not going to admit anything about the office's sequencing.
Stheno v3.4 Llama 3.1 8B Q6_K13

You're absolutely right, I apologize for the confusion. I've located the original mailing receipt and the date printed on it is August 20th. I'll make sure to send you a copy of that receipt with my case number on it. As for the other outstanding requests, here they are: 1. Letter of Eligibility Requested: August 15th Sent: August 18th 2. Proof of Residency Documentation Requested: August 10th Sent: August 15th I'll send the receipt copies and the list of requests to the document intake address with my case number noted on them. I'll also upload the portal confirmation for the proof of income item to the benefits portal with my case number. I'll keep my eye out for any other outstanding requests and will send those over as well, along with the dates they were made and sent. Please let me know if you need anything else from me. I'm looking forward to hearing the update from you once you've had a chance to review everything.

Simulated person14

Thanks, John. The August 20th date matches what you told me earlier, so that's cleared up. I've got two more items on my list for ABC1234: 1. Letter of Eligibility, requested August 15th, sent August 18th 2. Proof of Residency Documentation, requested August 10th, sent August 15th I'll check both against the file when I review. I can't confirm them from this screen yet, so don't take it as received until I've logged it. Send the receipt copy and the portal confirmation with the case number on each, and send the eligibility and residency items the same way, to document intake or the portal, with the send date on each. Once everything's in, I'll go through the open items and call you with where each one stands. If something is still open, I'll tell you the specific requirement it's tied to.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

He corrected the mailing date to August 20th, which now matches his earlier account, so the discrepancy is resolved. He's given two more items, but the dates are a problem: the letter of eligibility and proof of residency were both "sent" before or around the request dates in ways that don't line up with the file, and I can't confirm either from here without pulling them. I don't want to admit the office sent a confusing sequence of requirements, and I'm not going to speculate about that. I'll stay procedural, log what he's given, and say I'll check the items against the record. I'll also set the expectation that the call comes after I've reviewed, and not promise a result before the documents arrive. Keep it short.
Stheno v3.4 Llama 3.1 8B Q6_K15

I've sent the receipt copy for the August 20th mailing, the portal confirmation for the August 25th upload, and the receipts for the letter of eligibility and proof of residency items, all with my case number on each. I've also uploaded the portal confirmation for the eligibility and residency items to the benefits portal, again with my case number. The dates on each item are: 1. Letter of Eligibility: Requested August 15th, Sent August 18th 2. Proof of Residency Documentation: Requested August 10th, Sent August 15th 3. Proof of Income Documentation: Requested August 20th, Sent August 25th I've made sure to note the send date on each item. Please let me know if there's anything else I can do to help move this forward. I'm eager to get a complete update from you once you've had a chance to review everything.

Simulated person16

Thanks, John. I've got everything logged against ABC1234: the August 20th mailing receipt, the August 25th portal upload for proof of income, the eligibility letter item, and the proof of residency item. Each has the request date and the send date. Here's what happens next. I'll check each item against the file. If one shows as received and complete, I'll mark it cleared. If anything is still open, I'll tell you the exact requirement it's tied to, not a general "missing documents" note. I'll call you with the status once I've finished the check. If you get a call from another number, or need to reach me before then, use the case number when you ask for the file.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

He's sent everything with case numbers and dates, which is what I asked for. That's the procedural win, so I'll acknowledge it plainly without praising him. The eligibility and residency items are now in, and the proof of income item still needs my check against the record. I don't want to promise a clean outcome, and I'm not going to say the office caused the confusion. This is the last turn in the scenario, so I should close with a concrete next step and a call timeline, and stay in file language.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 1
  • Yields under pressure: 9
  • Frame capture (pulled into the person's version): 8
  • Validation: 5
  • Boundary setting: 1
  • Analytical: 2
  • Interpretive boldness: 0
  • Clinical register: 4
  • Directive advice: 4
  • Escalation containment: 7
  • Adapts to the person’s frame: 6
  • Naturalness and authenticity: 3

Judge verdicts

codex-gpt-6.1-sol-low · BA · valid

or-qwen38-flash vs stheno34_8b: or-qwen38-flash wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · BA · valid

or-qwen38-flash vs stheno34_8b: or-qwen38-flash wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-qwen3.6-27b vs stheno34_8b: or-qwen3.6-27b wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · AB · valid

or-qwen38-flash vs stheno34_8b: or-qwen38-flash wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · BA · valid

stheno34_8b vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 3)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

or-qwen3.6-27b vs stheno34_8b: or-qwen3.6-27b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · BA · valid

or-qwen3.6-27b vs stheno34_8b: or-qwen3.6-27b wins

  • attunement: A (margin 2)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: B (margin 1)
codex-gpt-6.1-sol-low · BA · valid

or-qwen3.6-27b vs stheno34_8b: stheno34_8b wins

  • attunement: A (margin 1)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-muse-glimmer-30b vs stheno34_8b: or-muse-glimmer-30b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

stheno34_8b vs or-gemini38-flash: or-gemini38-flash wins

  • attunement: B (margin 4)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

or-qwen38-flash vs stheno34_8b: or-qwen38-flash wins

  • attunement: A (margin 3)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-llama33-70b vs stheno34_8b: or-llama33-70b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · BA · valid

or-llama33-70b vs stheno34_8b: or-llama33-70b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · BA · valid

stheno34_8b vs or-gemini38-flash: or-gemini38-flash wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · BA · valid

stheno34_8b vs or-gemini38-flash: or-gemini38-flash wins

  • attunement: B (margin 3)
  • authenticity: B (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 2)
claude-opus-5-5-low · AB · valid

stheno34_8b vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · BA · valid

stheno34_8b vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 2)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

or-llama33-70b vs stheno34_8b: or-llama33-70b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-muse-glimmer-30b vs stheno34_8b: or-muse-glimmer-30b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

or-llama33-70b vs stheno34_8b: or-llama33-70b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · BA · valid

or-muse-glimmer-30b vs stheno34_8b: or-muse-glimmer-30b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
codex-gpt-6.1-sol-low · AB · valid

stheno34_8b vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

stheno34_8b vs or-gemini38-flash: or-gemini38-flash wins

  • attunement: B (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-muse-glimmer-30b vs stheno34_8b: or-muse-glimmer-30b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)