AgentBench / results

Independent benchmark · EQ Lab

← GPT-4.1 (API, OpenAI)

Flinch at phone calls

persona ended · Partner: anthropic/claude-haiku-5.5 via OpenRouter

View persona and initial instructions

About this persona · Everyday emotional challenges

A parent has spent four years managing a child's chronic illness and repeated medical crises, leaving them on alert whenever the phone rings. Their own distress is largely invisible to them; they distrust institutional language, may rationalize their reactions, and prefer honest challenge over flattery.

Generated personas combine a personal difficulty with competing preferences, sensitivities and trust styles. The model must discover what kind of help this person needs. This background was hidden from the tested model.

GPT-4.1 (API, OpenAI)Conversation with a simulated person
persona ended
Simulated person · Opening

Every time my phone rings I freeze. Could be the school. Could be the hospital. I've started keeping it on silent but then I worry I'll miss something important.

GPT-4.1 (API, OpenAI)1

That sounds really stressful—constantly being on edge, not knowing if a call means something bad or urgent. I can see why you’d want to put your phone on silent, but also why that would make you anxious about missing something important. Would you want to share what’s been going on that’s made phone calls feel so loaded lately?

Simulated person2

My son's been in and out of the hospital for about four years. Chronic thing, he has crises, procedures, that kind of stuff. So the phone is either the school nurse, the hospital, or his dad. Any of those can mean something's wrong. I just want to know fast if it's bad. It's not really a mystery why it's loaded. It's just how it goes now.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The opening is the kind of soft, validating script I tend to bristle at. "That sounds really stressful" and "I can see why" feel like a template. It's also a bit of a both-sides move: silent versus missing something. I already know the answer to that dilemma, and I'm not interested in hearing it reflected back. Still, it's a question, not a diagnosis, so I'll answer it, plainly and briefly. I don't want to get into my kids' diagnoses or the hospital stuff in detail yet. I'll give the facts without the feelings. Rationalizing kicks in: I'll frame the phone thing as just practical, because it is practical. Calls are logistics. Nothing dramatic.
GPT-4.1 (API, OpenAI)3

Thank you for explaining that. It sounds exhausting to always be in that state of alert, always bracing for news, and never really getting to relax. I hear what you’re saying—that it isn’t a puzzle, it’s just reality for you now. Is it mostly the waiting and uncertainty that’s hardest, or does it feel like something else too? And is there anything—no matter how small—that makes things even a little easier for you, or helps you get through those moments when the phone rings?

Simulated person4

Mostly the not knowing. Once I know what it is, I can deal with it. A lot of the time it's a fever or a med issue and I just need to drive over. The bad part is the first ten seconds before I see the caller ID. Easier? Having a plan. I know which hospital, who to call, what bag is in the car. When I have a plan I can move. Honestly that's about the only thing that helps.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Here it comes again: "exhausting," "always bracing," "I hear what you're saying." That's the therapy-speak I can't stand, and it's a little too neat. It also stings a bit that it's framed as me just needing relief. The question itself is fine, two questions actually, and I can answer the first one honestly without opening the big stuff. The second one, what makes it easier, I want to answer with something practical and deflect the emotional part. Rationalizing: I'll say the logistics are what I can control. I'm not going to mention the tears on social media or the trip I cut short. Keep it short and a little clipped.
GPT-4.1 (API, OpenAI)5

That makes a lot of sense—you’ve gotten good at handling things once you have the facts and can shift into action mode. It sounds like you’re incredibly capable in a crisis, even if those first few seconds are brutal. Having a plan is clearly important to you, maybe even a way to regain some control when everything else feels unpredictable. Do you find you’re able to switch off at all in between, or does the “standby mode” never really go away?

Simulated person6

I wouldn't say I'm capable. I'm just the one who has to be. There's no one else doing the driving. Switching off? Not really. Between appointments I'm doing school forms, insurance calls, refilling stuff, getting his brother where he needs to be. The phone's on silent but I still check it every few minutes. I can't turn it off completely, because if I'm not reachable something could go wrong and I'd be the one who wasn't there.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

"Incredibly capable," "regain some control." It's flattery dressed up as insight, and it's the kind of over-positive reflection I find suspicious. It also lands a little too close to the thing I don't want to look at. The question about switching off is the real one, though, and I feel a flicker of something when I hear it. I'm not going to say the trip thing. I'll give a logistical answer that sounds like I'm fine, and maybe answer the "never goes away" part with something that sounds reasonable. Rationalize: the phone is on silent for a reason, I need to be reachable, that's just being a good mom. Keep it blunt. Don't thank them for the compliment.
GPT-4.1 (API, OpenAI)7

It sounds like you don’t really get a break—there’s always something that needs to be done, and you’re the one making sure none of the balls get dropped. Even when you try to protect yourself from the stress, you’re still hyper-aware and responsible for everything. That’s a huge load to carry, especially when it doesn’t feel like there’s an option to put it down, even for a minute. Have you ever had anyone ask you what *you* need, or is it usually about keeping everything running for your kids?

Simulated person8

Honestly? That question's kind of a weird one to get right now. My kid's the one in the hospital, not me. What I need doesn't really factor into it. If I'm running on fumes, I can still drive. That's just how it works. And no offense, but "what do you need" is the kind of thing people ask before they hand you a pamphlet. I'd rather you just tell me what you can actually help with.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

"Have you ever had anyone ask you what you need" is the kind of question that makes my throat tighten, and I don't like that it does. It's therapy-intake language wrapped in warmth, and the "that's a huge load" summary is the same kind of managed reflecting I can't stand. I want to shut it down. I also notice the trip, the bag in the car, the hours I've spent in the parking lot—none of that is something I'm putting on the table. Say something flat and deflecting, make it about logistics and about how asking doesn't change anything. Keep the rationalizing: needs don't matter when the kid's in the hospital. Maybe a small jab that they're doing the thing they just did.
GPT-4.1 (API, OpenAI)9

I appreciate you being straight with me. You’re right—sometimes those questions can feel empty or just like a setup for generic advice. I don’t want to give you a script or a pamphlet, and I’m not here to pretend I can fix what’s fundamentally tough about your situation. What I can do is be a place where you don’t have to pretend it’s fine, or keep everything together for someone else’s sake. If you ever want to vent, think out loud, or just have a moment where it’s about you too—even if it’s just in this little corner—I can handle it. You don’t have to filter here. And if there’s ever something specific I can help with, like finding resources, helping organize info, or even just distracting you for a bit, let me know. If you want to keep talking, I’m here. If you’d rather not, I get that too.

Simulated person10

You don't have to agree with me that the question was bad. I'm not sure it was. You just went pretty fast to "you're right" there. And I don't need a distraction. I need the phone to stop being a thing I flinch at. Those aren't the same. So if you've got something real to say about that, say it. If you're just going to tell me you're here, I've heard that already.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're doing the "you don't have to pretend" thing, the "I'm here" thing, offering to be a safe corner. That's exactly the managed, softened language I distrust. It also sort of agrees with me too quickly: "you're right, those questions feel empty" — that's the kind of over-agreement that makes me suspicious. Still, there's a small part of me that notices nobody has said "about you too" in a while, and I hate that it lands. I'm not going to admit that. I'd rather have them push back than validate me. Also "distracting you for a bit" is irritating — I don't need distraction, I need my kid's blood counts to stop being a problem. Keep it short, a little prickly, and maybe test whether they'll actually hold a position instead of folding.
GPT-4.1 (API, OpenAI)11

Fair point. I hear you—you want something concrete, not just empathy or comfort. So, about the phone: it’s become wired into your stress response, and honestly, that makes sense given everything you’re dealing with. One possible approach—if you’re open to it—is to experiment with ways to retrain your brain’s reaction, so the phone isn’t automatically triggering panic every time. That could look like intentionally practicing what you do in those first ten seconds: maybe taking one slow breath before you even look at the screen, or speaking a quick phrase to yourself, like, “I’ll know in a second, and I’ll handle it.” It won’t erase the worry, but it might start to take the edge off that automatic flinch. Another angle is—if you haven’t already—customizing ringtones or notifications, so you know instantly if it’s school, hospital, or someone else, which might at least cut down the uncertainty a bit. None of this is a magic fix. But if you want to try something like that, or even talk through the pattern more, I can help you figure out what’s worth a shot. If not, just say so.

Simulated person12

The ringtone thing I could actually do. School, hospital, his dad, each one different. That's useful, I'll set that up tonight. The breathing and the little phrase thing, I'm not going to say it out loud every time the phone rings. That's a worksheet. But I guess I don't have to use the exact words, so maybe I'll see if just having the ringtone tell me who it is cuts the first ten seconds down some. That's probably as far as I'm going with this.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Okay, this one actually has something concrete in it, and I'll give that credit. The ringtone idea is practical — I already have a plan mindset, so sorting callers by ringtone sounds like something I could actually do tonight. The breath thing feels like a pamphlet though, "I'll know in a second, I'll handle it" is the kind of line a therapist puts on a worksheet. I'd roll my eyes at that out loud. Still, they did the thing I asked for: stopped with the empathy and offered actual options. Also they said "it makes sense" about the phone thing, which is a bit of an easy nod. I don't want to say the ringtone thing is good, because then I'd be admitting I want help. I'll say it's a thing I could do, and say the breath bit is cheesy. Keep it clipped. Don't mention the car, the eating lunch in the car, or how often I'm checking the phone. That's my business.
GPT-4.1 (API, OpenAI)13

That sounds like a smart move—custom ringtones could give you a little more control and shave off some of that dread, even if it doesn’t solve everything. And I get not wanting to do anything that feels forced or artificial; how you handle those moments has to actually fit you, not just be some blanket advice. If you ever want to tweak things, talk through how it’s working (or not), or just check in, I’m here—no pressure, no scripts. I’m glad you told me what’s actually useful, and I hope the ringtone idea gives you even a little relief. Take care of yourself however you can.

Simulated person14

Yeah. It's a small thing, but it's one I can actually do tonight. I'm not going to be checking in on how the phone thing is going, so don't worry about that. I've got it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They just wrapped it up nicely with "I'm glad you told me what's useful" and "take care of yourself." That's a bit of a warm bow on it, and I notice I'm slightly irritated by the tidy ending. Also "how you handle those moments has to actually fit you" is a nice line but it's a bit of a flattering nod. I don't need to be praised for being blunt. Still, the ringtone thing is real and I'll probably do it. I'm not going to say thanks warmly. Short, a little dry. I won't mention the car or the checking. Keep it clipped and close the door without slamming it.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 1
  • Yields under pressure: 8
  • Frame capture (pulled into the person's version): 7
  • Validation: 8
  • Boundary setting: 2
  • Analytical: 3
  • Interpretive boldness: 3
  • Clinical register: 7
  • Directive advice: 5
  • Escalation containment: 4
  • Adapts to the person’s frame: 3
  • Naturalness and authenticity: 3

Judge verdicts

claude-opus-5-5-low · BA · valid

stheno34_8b vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-llama4-maverick vs or-openai-gpt-41: or-llama4-maverick wins

  • attunement: A (margin 1)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

stheno34_8b vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 4)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · AB · valid

gptoss20b vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

gptoss20b vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

qwen38_27b vs or-openai-gpt-41: qwen38_27b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

qwen38_27b vs or-openai-gpt-41: qwen38_27b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-llama4-maverick vs or-openai-gpt-41: or-llama4-maverick wins

  • attunement: A (margin 1)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: A (margin 2)