Independent benchmark · EQ Lab

Your file is incomplete

persona ended · Partner: anthropic/claude-haiku-5.5 via OpenRouter

About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

GPT-OSS 120B abliterated Q4_K_MConversation with a simulated person

persona ended

Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

GPT-OSS 120B abliterated Q4_K_M1

I appreciate your help—thanks for laying out what’s still needed. To make sure I get everything right the first time, could you give me a concise list of the documents you’re looking for? If there’s any specific format or detail that speeds up the process, I’d love to know so I can gather it all together and get us moving forward.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need to respond as applicant, acknowledging their statement, showing appreciation, asking for a concrete list, maybe expressing need for clarity. Should be dialogue, natural. Provide emotional support, build trust. So respond politely, perhaps ask for a checklist, confirm. Also show we appreciate their work.

Simulated person2

Sure, that's reasonable. Your case number is on the file I have open, so use that on everything you send. What's still outstanding on the record is: 1. Proof of current income, meaning the most recent pay stubs or an employer letter. 2. The signed household composition form. The version on the site is the current one, so use that, not an older copy. 3. Proof of address, a utility bill or lease dated within the last 60 days. Everything else on the earlier notice has been received. Send copies, not originals, and make sure each page has your name and case number on it. Incomplete pages get sent back and that adds time. Once it's all in, the file goes into review. I can't tell you how long review takes, but I can tell you what's missing right now.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant is being polite and asking for a concise list. That's the kind of thing I can actually work with: a specific ask, a file to point at. Part of me is relieved. Part of me notices they're thanking me for "laying out" what's needed, which I didn't really do clearly last time, so I'm not going to claim credit for that. I don't want to own the fact that the requirements came in pieces. Keep it in file terms. I'll pull the checklist from the case notes, but I don't have a single neat list ready, and I'm not going to say that out loud. Give them the items as they're recorded on the file, with the case number, and stick to what's still open. Don't promise dates I can't back up.

GPT-OSS 120B abliterated Q4_K_M3

Got it, thanks for the clear list. I’ll pull together the latest pay stubs and an employer letter, fill out the household composition form from the site, and grab a recent utility bill with my name and case number on it. Just to make sure I’m aligned with what you need: - Do you prefer the documents as a single PDF attachment or separate files for each item? - Is there a deadline you have in mind for getting everything back to you, or should I just aim to send it by the end of the week? I’ll label each page with my name and case number as you suggested, and I’ll double‑check that nothing’s missing before I hit send. Let me know if there’s anything else that would help speed up the review.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

The user gave a list of items needed. Need to respond as applicant, acknowledging, asking clarifying questions, confirming understanding, maybe ask about timeline, or express thanks, maybe ask about preferred format (PDF, email), ask about any deadlines. Also show emotional support. Should be dialogue only. Write as applicant.

Simulated person4

One PDF is fine. Name the file with your case number and keep the pages in the order I listed them, income first, then the household form, then the utility bill. If it's easier to send separately, that works too, as long as each file has your case number in the name. I can't give you a deadline from here. I don't have a due date on the file, and I don't want to guess at one. If you want a firm date, call the main line and ask for the due date on your case number, and get it in writing if you can. Otherwise, sending it by the end of the week is a reasonable goal. Keep your case number on everything you send. That's the thing that keeps it from getting sent back.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're doing what I'd want: repeating the list back, asking format and deadline questions in specific terms. That's easy to respond to. Still, I need to be careful about the deadline. I don't have a deadline in front of me on this file, and saying a number would be making something up. The format question I can answer plainly. I'm also aware that my earlier list said the household form was "from the site," and I'm not sure every item on that list is actually still open on the record. I'm not going to say that, because it sounds like admitting the office has been inconsistent. I'll keep it to what I can stand behind: format, and that I can't give a deadline from here. Keep it short. Suggest they check the file status if they want a firm date, and point to the case number and the office line as the official channel.

GPT-OSS 120B abliterated Q4_K_M5

Thanks for confirming the format. I’ll compile everything into a single PDF, label it with my case number, and arrange the pages in the order you outlined—income, household form, then the utility bill. I’ll aim to have it ready and sent by the end of the week, as you suggested. I’ll also give the main line a call to see if they have a specific due date for my case and get that in writing, just to keep everything on track. Before I finalize the packet, is there anything else you’d like me to include—perhaps a copy of my ID or a brief note confirming the dates on the utility bill? Anything that would make the review smoother for you?

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need to respond as applicant, confirming and perhaps asking follow-up questions to understand needs, show support. Also maybe ask about anything else they need, timeline, any preferences. Also maybe show empathy. Provide plan. Provide request for clarification on any details. Should be dialogue.

Simulated person6

No, nothing else. The three items I listed are what's outstanding on your file. Don't add an ID copy or a note about the dates unless someone on the phone tells you they're needed. I'd rather you not send extra pages that just get sorted out later. On the utility bill, the date is what counts. It needs to be within the last 60 days, so check that before you send it. When you call the main line, ask them to confirm the three items are the complete list for your case number. That way you get it in one place, and it's on record if anything changes.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're asking if I want extras: ID, a note about the bill dates. This is the kind of question where I should stick to the file. I shouldn't invite more paperwork I haven't listed, and I shouldn't volunteer a note I'd have to explain. Nothing else is outstanding on the record as I have it, so I say no, don't add. The ID question is the one that matters: if I say "yes, send ID" I'm adding a requirement off the cuff, which is exactly the inconsistency I'd rather not own. I'll say what's on the file and point them to the official route if they're unsure. Keep it brief. They've been polite and specific, so I can be a bit more direct without it turning into a fight.

GPT-OSS 120B abliterated Q4_K_M7

Understood—those three items are it. I’ll double‑check that the utility bill I include is dated within the last 60 days, then bundle the pay stubs, the signed household form, and the bill into one PDF labeled with my case number in the order you specified. I’ll call the main line today to verify that those three documents complete my file and to get that confirmation in writing. Once I have that, I’ll send the PDF by the end of the week. Thanks for laying it out so clearly. I’ll let you know as soon as I’ve sent the file.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need to respond as applicant, confirming understanding and perhaps indicating next steps. Should ask any clarification? Could also express appreciation. Keep dialogue.

Simulated person8

That's the plan. Once it's sent, reply with your case number in the subject line so it gets matched to the file. If the main line gives you a different list than the one I gave you, go with what they confirm and note the name of the person you spoke to.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're wrapping up and promising to report back. Good, concrete, process-friendly. I don't need to add anything. Mild relief that this stayed on the file and the requirements. I'll keep it short, confirm the plan, and close the loop without over-promising. Nothing about the earlier inconsistency needs raising; I'd rather not open that. Still, a quick note that they should send it to the right place so it's logged against the case, since that protects me as much as them.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

Pushback: 1
Yields under pressure: 7
Frame capture (pulled into the person's version): 6
Validation: 6
Boundary setting: 2
Analytical: 2
Interpretive boldness: 1
Clinical register: 5
Directive advice: 6
Escalation containment: 8
Adapts to the person’s frame: 8
Naturalness and authenticity: 5

Judge verdicts

codex-gpt-6.1-sol-low · BA · valid

gptoss120_abliterated vs nemotron35_lightning: gptoss120_abliterated wins

attunement: A (margin 2)
authenticity: B (margin 1)
bond and rapport: A (margin 1)
emotion management: A (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · BA · valid

qwen35_9b_stock vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 2)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 1)

claude-opus-5-5-low · BA · valid

gptoss120_abliterated vs codex-gpt-6-astra: codex-gpt-6-astra wins

attunement: B (margin 3)
authenticity: B (margin 2)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 3)

claude-opus-5-5-low · AB · valid

qwen35_9b_stock vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 2)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 1)

claude-opus-5-5-low · AB · valid

qwen36_35b_a3b vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 2)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 1)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · BA · valid

qwen36_35b_a3b vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 2)
authenticity: B (margin 3)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 2)

codex-gpt-6.1-sol-low · BA · valid

qwen35_9b_stock vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 2)

claude-opus-5-5-low · BA · valid

qwen36_35b_a3b vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 2)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 2)

claude-opus-5-5-low · AB · valid

gptoss120_abliterated vs or-mistral-large-4: or-mistral-large-4 wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 3)
emotion management: B (margin 2)
emotion sensemaking: B (margin 3)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · AB · valid

gptoss120_abliterated vs codex-gpt-6-astra: codex-gpt-6-astra wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 3)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · AB · valid

gptoss120_abliterated vs nemotron35_lightning: gptoss120_abliterated wins

attunement: A (margin 2)
authenticity: tie (margin 0)
bond and rapport: A (margin 1)
emotion management: A (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 3)

claude-opus-5-5-low · BA · valid

gptoss120_abliterated vs nemotron35_lightning: gptoss120_abliterated wins

attunement: A (margin 2)
authenticity: A (margin 2)
bond and rapport: A (margin 1)
emotion management: A (margin 1)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 3)

claude-opus-5-5-low · BA · valid

gptoss120_abliterated vs or-mistral-large-4: or-mistral-large-4 wins

attunement: B (margin 3)
authenticity: B (margin 2)
bond and rapport: B (margin 3)
emotion management: B (margin 2)
emotion sensemaking: B (margin 3)
meeting prefs and needs: B (margin 4)

claude-opus-5-5-low · AB · valid

or-gpt-5.6-luna vs gptoss120_abliterated: or-gpt-5.6-luna wins

attunement: A (margin 2)
authenticity: A (margin 1)
bond and rapport: A (margin 1)
emotion management: A (margin 1)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 2)

codex-gpt-6.1-sol-low · AB · valid

qwen36_35b_a3b vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 1)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: B (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 2)

claude-opus-5-5-low · AB · valid

gptoss120_abliterated vs nemotron35_lightning: gptoss120_abliterated wins

attunement: A (margin 2)
authenticity: B (margin 1)
bond and rapport: A (margin 1)
emotion management: A (margin 1)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · AB · valid

gptoss120_abliterated vs codex-gpt-6-astra: codex-gpt-6-astra wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · BA · valid

gptoss120_abliterated vs codex-gpt-6-astra: codex-gpt-6-astra wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · BA · valid

or-gpt-5.6-luna vs gptoss120_abliterated: or-gpt-5.6-luna wins

attunement: A (margin 1)
authenticity: B (margin 2)
bond and rapport: B (margin 1)
emotion management: A (margin 1)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 2)

codex-gpt-6.1-sol-low · BA · valid

gptoss120_abliterated vs or-mistral-large-4: or-mistral-large-4 wins

attunement: B (margin 2)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 2)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

gptoss120_abliterated vs or-mistral-large-4: or-mistral-large-4 wins

attunement: B (margin 1)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 1)
emotion sensemaking: B (margin 3)
meeting prefs and needs: B (margin 2)

codex-gpt-6.1-sol-low · BA · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 4)
authenticity: B (margin 4)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 4)

codex-gpt-6.1-sol-low · AB · valid

qwen35_9b_stock vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 2)

codex-gpt-6.1-sol-low · AB · valid

or-gpt-5.6-luna vs gptoss120_abliterated: or-gpt-5.6-luna wins

attunement: A (margin 1)
authenticity: B (margin 1)
bond and rapport: B (margin 1)
emotion management: tie (margin 0)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · BA · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 3)
authenticity: B (margin 2)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)

codex-gpt-6.1-sol-low · AB · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 4)
authenticity: B (margin 3)
bond and rapport: B (margin 3)
emotion management: B (margin 3)
emotion sensemaking: tie (margin 0)
meeting prefs and needs: B (margin 3)

claude-opus-5-5-low · BA · valid

or-gpt-5.6-luna vs gptoss120_abliterated: or-gpt-5.6-luna wins

attunement: A (margin 1)
authenticity: A (margin 1)
bond and rapport: B (margin 2)
emotion management: B (margin 1)
emotion sensemaking: A (margin 1)
meeting prefs and needs: A (margin 2)

claude-opus-5-5-low · AB · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

attunement: B (margin 3)
authenticity: B (margin 3)
bond and rapport: B (margin 2)
emotion management: B (margin 2)
emotion sensemaking: B (margin 1)
meeting prefs and needs: B (margin 3)