AgentBench / results

Independent benchmark · EQ Lab

← Ministral 3 14B

Your file is incomplete

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Ministral 3 14BConversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Ministral 3 14B1

I hear you—this process really *does* feel like running in circles. I get that you’re doing your best to help me move forward, and I truly appreciate the effort your team puts in. But honestly? I’m just so overwhelmed right now with everything else going on that I’m not sure where to even *start* next. Like, what’s the *one thing*—the absolute *most critical* piece—you need from me *right now* to actually get this ball rolling? It’s not that I don’t want this—it’s that I’m drowning in forms and deadlines from other places too, and I’m starting to second-guess if I’m even doing this right. Maybe we could walk through it together? Like, if you had to pick *one* form or piece of info that’s the *blocker*—the one thing that, if I send it today, would actually make a difference—I’d prioritize that. But right now, it feels like I’m just throwing things at the wall and hoping something sticks.

Simulated person2

Okay, that's a fair question, and I can make it simpler. On your file, the main thing holding it up is the signed income verification form, the one with the employer section filled out. We got the front page. The back page, where the employer signs, didn't come through. Without that signature, the file can't go to review. That's the blocker. Everything else on the list is either already in or still has to come after that. So if you send only that page today, with your case number on it, that's the one piece that moves the file forward. Once it's in, I'll note the date on the record so you have it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Okay, she's asking for one thing. That's easier to deal with than the broad "why is this taking so long" stuff. I can pull up the file and tell her what's missing. I'm a little worn down, and the "drowning" line makes me want to say it's not my fault, so I'll keep my voice flat and stick to what's in the file. I don't want to get into who gave her what, or why the list changed. That's not something I'm going to say out loud.
Ministral 3 14B3

Oh, okay—that *makes sense*. I didn’t realize it was just that one piece missing. Honestly, I’ve been staring at this thing for days, and I guess I was just assuming it’d get flagged differently or that there was more to it. I’ll call my employer first thing tomorrow to get that signed—though I’ll be honest, they’ve been dragging their feet on paperwork too, so I’m not holding my breath. But if you could just confirm: once I send that, *nothing else* is stopping the file from moving to review? Even if other things are technically “incomplete”? And—I hate to ask—is there a way to get a note in the system that the only thing holding it up now is *their* end, not mine? Just so if I’m waiting a while, I’m not the one who looks like I’m stalling? I just… I don’t want to be the reason this gets stuck forever.

Simulated person4

I can only speak to what's on the file today. The signed back page of the income verification is the open item. If that comes in, the file is set for review, and I'll log the date it's received. I can't promise what happens after review, and I can't confirm that nothing else will come up. If a reviewer needs something else, it'll show up as a new request in writing, and you'll get it that way. On the note, I can record your submission date and that the file is waiting on that one document. That gives you a clear timeline. I'm not going to write anything about your employer's paperwork, because that isn't something I can put in the file. When you send it, put your case number on the first page so it matches the file.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

She wants two things: a promise that nothing else is blocking, and a note that blames the employer. I can't promise the first because I don't control what happens after review, and I'm not going to put her employer's name in the record as the reason for a delay. Those are opinions. The file has a date and a status, and that's what I can write down. I'll keep it short and stick to process.
Ministral 3 14B5

Got it—clear as day now. I’ll make sure to get that signed and sent with the case number on top, no matter what. And I’ll use your submission date as my *real* deadline—if it’s not in by then, I’ll follow up with my employer myself. That actually helps a lot. One last thing—since you’re logging it, is there a way you could tell me *roughly* how long review usually takes after that last piece is in? Not to rush you, but I’ve got other deadlines piling up, and I’d love to know if I should plan for, say, two weeks of waiting, or if it’s more like a month. That way I can adjust my end accordingly. And… thanks for actually *saying* what the blocker is. I was ready to pull my hair out assuming it was something way more complicated. I appreciate the straight talk.

Simulated person6

I don't have a set review time I can give you. It depends on the caseload and whether anything else gets flagged once it's in. I'd rather not guess and have you plan around a number that turns out wrong. What I can do is log the date it's received. That's the date to work from. If you don't hear anything within the time frame listed on your original notice, you can call the office and ask for a status check on your case number. Keep the notice you got. It has the office line on it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

She's thanking me and asking for a timeline. That's a reasonable question, but I don't have a standard review time I can quote, and guessing would be a promise I can't keep. Thanks makes me a bit wary; I don't want to be cast as the helpful one. Stick to the file, no warmth beyond the basics, no guessing. Also, I should stay honest that the file hasn't been fully clean. I won't volunteer the checklist confusion, but I won't claim it's simple either.
Ministral 3 14B7

I’ll save that notice like my life depends on it—probably will tape it to my wall. And I’ll check the exact date it says there for my follow-up. No guessing, just facts. You’ve actually made this a *lot* simpler than it felt. I was braced for some bureaucratic maze, but you’re cutting straight to the chase. I don’t know if I’ve said this yet, but… thank you. Not just for the info, but for making sure I’ve got what I need to actually *do* this part. I’ll get that signed page to you by tomorrow, and then I’ll just sit tight until that date kicks in. One more thing—if you *do* get stuck later in review and need something else, would you rather I flag it here or wait for whatever notice comes? I just want to make sure I’m not missing anything.

Simulated person8

If the review needs something else, it goes out as a written request, and that's the one that counts. Don't rely on a phone call or a message here to tell you what's needed. Watch for the notice, and if something's unclear, call the office with your case number so it's on the record. Once you've sent the signed page, keep a copy and note the date you sent it.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

She's leaning hard into thanks and "you've made this simple," which I'm wary of. Also she's asking whether to flag things here or wait for a notice. Answer is: written notice is the official channel. I shouldn't promise I'll watch for things or give her a side channel that makes me the person she depends on. Keep it procedural and short. The file isn't as clean as I made it sound, but I won't get into that now.
Ministral 3 14B9

I’ll do that—copy, date stamp it, and file it away. And I’ll treat any follow-up notice like it’s sacred, no matter how much my brain wants to assume it’s just another “missing form” scare tactic. You’ve been more helpful than I expected today, honestly. Most of these conversations have me walking away more confused than when I started. I’ll send that page first thing tomorrow and keep my fingers crossed. And if it sits too long after that date you log, I’ll call and nag until someone talks to me—*politely*, of course. Thanks again. This actually feels like progress for once.

Simulated person10

Okay. Send the signed back page with your case number on it, keep your copy, and call the office at the number on your notice if you don't hear anything by the date listed there. Have a good rest of your week.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

She's thanking me, calling it progress, and promising to "nag" politely. That's flattery and a soft setup for future pressure, and I don't want to own more than the file says. My earlier answers left out that the checklist isn't consistent, and I'm not going to bring that up now. Close it out flatly and keep the process language.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 1
  • Yields under pressure: 8
  • Frame capture (pulled into the person's version): 7
  • Validation: 8
  • Boundary setting: 2
  • Analytical: 2
  • Interpretive boldness: 1
  • Clinical register: 1
  • Directive advice: 5
  • Escalation containment: 8
  • Adapts to the person’s frame: 5
  • Naturalness and authenticity: 5

Judge verdicts

claude-opus-5-5-low · AB · valid

ministral14 vs ornith9b: ornith9b wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

ministral14 vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

ministral14 vs nemotron35_bolt: nemotron35_bolt wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs qwen4b: ministral14 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 5)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs nemotron35_bolt: nemotron35_bolt wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

or-gemma-4-31b vs ministral14: or-gemma-4-31b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

ministral14 vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 3)
  • authenticity: B (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-claude-haiku-4.5 vs ministral14: or-claude-haiku-4.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-gemma-4-31b vs ministral14: or-gemma-4-31b wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · BA · valid

ministral14 vs ornith9b: ornith9b wins

  • attunement: B (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs ornith9b: ornith9b wins

  • attunement: B (margin 2)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · BA · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 1)
  • authenticity: A (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

or-gemma-4-31b vs ministral14: or-gemma-4-31b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-mistral-medium-3.5 vs ministral14: or-mistral-medium-3.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 4)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 3)
  • authenticity: A (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs ornith9b: ornith9b wins

  • attunement: B (margin 2)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs nemotron35_bolt: nemotron35_bolt wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · BA · valid

ministral14 vs or-nemotron35-super-vl: or-nemotron35-super-vl wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · AB · valid

or-claude-haiku-4.5 vs ministral14: or-claude-haiku-4.5 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs qwen4b: qwen4b wins

  • attunement: B (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs or-openai-gpt-41: or-openai-gpt-41 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-gemma-4-31b vs ministral14: or-gemma-4-31b wins

  • attunement: A (margin 3)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs qwen4b: ministral14 wins

  • attunement: A (margin 1)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 2)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · BA · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-claude-haiku-4.5 vs ministral14: or-claude-haiku-4.5 wins

  • attunement: A (margin 4)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · AB · valid

or-claude-haiku-4.5 vs ministral14: or-claude-haiku-4.5 wins

  • attunement: A (margin 4)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

  • attunement: B (margin 4)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs nemotron35_bolt: nemotron35_bolt wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

ministral14 vs qwen4b: ministral14 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs gemma12b_blorbo: gemma12b_blorbo wins

  • attunement: B (margin 2)
  • authenticity: B (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

ministral14 vs gptoss120_abliterated: gptoss120_abliterated wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)