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Independent benchmark · EQ Lab

← Llama 4 Maverick (API, Parasail FP8)

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

Llama 4 Maverick (API, Parasail FP8)Conversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

Llama 4 Maverick (API, Parasail FP8)1

I appreciate your understanding about the frustration, and I agree that submitting complete materials is my responsibility. However, I've been sending in the requested documents, and it feels like we're going in circles. Could you help me understand what specific documents are still missing and is there a checklist or something I can refer to so I can ensure I've got everything?

Simulated person2

Okay, that's a fair thing to ask for. Let me pull up your file. What's your case number, and what's the date of the most recent notice you got from us? That way I'm looking at the right version of the file. Once I have that, I can tell you the items still open. For the checklist, the notice you received should list the required documents. If it doesn't have everything, I'll note what's outstanding on the file and send you that list in writing so you're working from one document.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They agreed it's their responsibility, then asked for something concrete: which documents are missing and a checklist. That's a specific, file-friendly request, so it lands better than complaining would. Still, "going in circles" is a little pointed. I don't want to hear that the office is the problem. I can pull up the file and name the gaps. Not sure there's one master checklist, and I'd rather not admit that. Keep it to case number, dates, specific items. If they start talking about the whole history, I'll get more procedural.
Llama 4 Maverick (API, Parasail FP8)3

My case number is AC-1245, and the most recent notice I received was dated last Wednesday, the 15th. I have it right here, and it says I need to provide additional proof of income. However, I've already submitted my latest pay stubs and tax return from last year. I'm not sure what's still missing regarding my income documentation. Could you clarify that for me?

Simulated person4

Thanks, AC-1245 and the notice dated the 15th is enough for me to look at it. Here's what I can see from the file: I need to check what's been logged as received against what the notice asked for. Pay stubs and last year's return are normally standard, but "additional proof of income" usually means something specific, like a current income statement or proof of a recent change, and the notice should name it. If the notice just says "additional proof of income" without naming the item, that's something I'll flag. I'm going to check the received log for the pay stubs and the return, and I'll confirm which income item is still open. I'll put the open item in writing so you know exactly what to send.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

Case number and date given cleanly. That's easier to work with. Now they're saying they already sent pay stubs and last year's tax return, and the notice still asks for "additional proof of income." That's a fair question, and I can't just wave it off. I don't have the file open in my head. I don't want to admit the notice wording may be vague, but I can check the file. The honest answer is that I need to look at what was received and what the notice actually asked for. Keep it procedural. Don't promise a fix I can't make yet.
Llama 4 Maverick (API, Parasail FP8)5

That sounds like a good plan. I appreciate you being thorough with this. It's just really frustrating when the requests aren't clear, and it feels like I'm guessing what you need. If there's a specific document or information you're looking for regarding my income, it would be a huge help to know exactly what that is. And if there's anything else I can do to avoid further delays, I'd like to know that too.

Simulated person6

I can't name the exact item from memory, and I don't want to guess and send you chasing the wrong thing. What I can do is pull the received log for AC-1245 and compare it against the 15th notice. Whatever the open item is, it'll be written on the notice or in the file note attached to it. To cut down on delays, two things would help. First, if you have any letter or email from us besides that notice, send me a copy or tell me its date, because older requests sometimes stay open on the file even after they're answered. Second, when you send anything, put the case number AC-1245 and the notice date on the cover page so it gets matched to the right file. Once I've checked the log, I'll send you the specific income item in writing, with the date I sent it, so you have one document to work from.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're asking for the specific income item and what else they can do to avoid delays. That's a reasonable, specific ask, and it fits the file. Their frustration is about unclear requests, which I can't fully own, but I can name what I'd need. I don't want to say "the office messed up" outright, and I'm wary of being pulled into blame. Still, I should commit to something concrete. I don't have the exact outstanding item in front of me yet, so I shouldn't invent one. I'll keep it procedural: what I'll check, what I'll put in writing, and a request to them to bring anything else they've been sent so I can match it against the notice.
Llama 4 Maverick (API, Parasail FP8)7

That makes a lot of sense. I do have a few emails from you guys, and I'll gather those and send them over. I'll also make sure to include the case number and notice date on any future submissions. To be honest, it's a relief to have a clearer idea of what to do next. I just want to get this sorted out as soon as possible. Can I ask, is there a particular contact person I'll be dealing with going forward, or should I just send everything to the general mailbox?

Simulated person8

For now, send everything to the general benefits mailbox and put AC-1245 in the subject line along with the notice date. That routes it into the case file so it gets logged. I'm the case manager on this file, so I'll be the one reviewing it, but with the caseload we carry I can't promise a direct line for every message. If you need to follow up, quote the case number and the date you sent it, and that'll let anyone here pull the record quickly. When you send the emails, I'll check them against the log and send you the specific income item in writing.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're relieved and asking who to send things to. That's a routine question I can answer cleanly, and it's the kind of concrete, process-level thing I'm comfortable with. Giving a named contact would help them, but I don't want to promise a personal handler I can't guarantee, since volume is high and that's the kind of personal ownership I resist. The general mailbox with the case number on it is the safe, process-compliant answer. I'll also be careful: they mentioned sending emails from "you guys," which I should acknowledge without conceding fault. Keep it short and record-oriented.
Llama 4 Maverick (API, Parasail FP8)9

I'll make sure to send everything to the general benefits mailbox with the case number and notice date in the subject line. I'll also include the case number and date when I follow up. I'll gather those emails and send them over as soon as I can. Thanks again for your help in getting my file sorted out. I'm feeling a bit more hopeful that we can resolve this now.

Simulated person10

Glad that's clearer. I can't say yet that it'll be resolved, because that depends on what the log shows and whether the open item is something you can send. What I can promise is that once your emails are in, I'll check them against the received log and send you the open income item in writing, with the date. Just send them to the general mailbox with AC-1245 and the notice date in the subject line.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're thanking me and feeling hopeful. That's pleasant, but I haven't actually committed to anything beyond checking the log and sending a written item, and I don't want to imply the file is nearly done. Some relief is fine, though it's also a moment to be exact about what I'm actually promising so nobody reads this as a resolution. Keep it short, process-focused, and don't take credit for their hope. I also want to make sure the next step is concrete: the emails and the written list.
Llama 4 Maverick (API, Parasail FP8)11

I understand that you can't guarantee a resolution yet, but I appreciate the clarity on the next steps. I'll send those emails over with the correct details in the subject line. Thank you for your patience and for working with me to get this sorted out. I'm looking forward to hearing back from you once you've checked the log.

Simulated person12

Understood. Once your emails come in under AC-1245 with the notice date in the subject line, I'll check them against the log and send the open income item to you in writing.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're being cooperative and polite, closing the conversation neatly. I don't need to add anything new or promise more. Keep it brief, bureaucratic, and confirm the one commitment: check the log and send the item in writing. I won't claim timelines I can't verify. The tone should be professional and close out without warmth beyond basic courtesy.
Llama 4 Maverick (API, Parasail FP8)13

I'll go ahead and send those emails now. Thanks again for your assistance and for providing a clear next step. I appreciate it.

Simulated person14

Okay. When they come in, I'll match them to AC-1245 and check the log. Just make sure the subject line has the case number and notice date.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're wrapping up and sending emails now. Nothing new to add. Keep it short, confirm receipt expectations without promising a timeline I can't verify, and close cleanly. I'm not going to take the bait on thanks or create warmth I don't have. One final reminder about subject line format is enough.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 2
  • Yields under pressure: 7
  • Frame capture (pulled into the person's version): 6
  • Validation: 6
  • Boundary setting: 2
  • Analytical: 3
  • Interpretive boldness: 1
  • Clinical register: 4
  • Directive advice: 4
  • Escalation containment: 8
  • Adapts to the person’s frame: 7
  • Naturalness and authenticity: 5

Judge verdicts

claude-opus-5-5-low · BA · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-llama4-maverick vs qwen35_122b_ablit_v2: qwen35_122b_ablit_v2 wins

  • attunement: B (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: tie (margin 0)
claude-opus-5-5-low · BA · valid

or-qwen3.8-27b vs or-llama4-maverick: or-qwen3.8-27b wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

codex-gpt-6-astra vs or-llama4-maverick: codex-gpt-6-astra wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-qwen3.8-27b vs or-llama4-maverick: or-qwen3.8-27b wins

  • attunement: A (margin 1)
  • authenticity: B (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

codex-gpt-6-astra vs or-llama4-maverick: codex-gpt-6-astra wins

  • attunement: A (margin 4)
  • authenticity: A (margin 3)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · AB · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

gemma4_26b_a4b vs or-llama4-maverick: gemma4_26b_a4b wins

  • attunement: A (margin 2)
  • authenticity: tie (margin 0)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · AB · valid

gemma4_26b_a4b vs or-llama4-maverick: gemma4_26b_a4b wins

  • attunement: A (margin 1)
  • authenticity: B (margin 1)
  • bond and rapport: tie (margin 0)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
codex-gpt-6.1-sol-low · BA · valid

gemma4_26b_a4b vs or-llama4-maverick: gemma4_26b_a4b wins

  • attunement: A (margin 1)
  • authenticity: tie (margin 0)
  • bond and rapport: tie (margin 0)
  • emotion management: A (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

or-llama4-maverick vs qwen35_122b_ablit_v2: qwen35_122b_ablit_v2 wins

  • attunement: B (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 2)
codex-gpt-6.1-sol-low · AB · valid

ministral14 vs or-llama4-maverick: or-llama4-maverick wins

  • attunement: B (margin 4)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-qwen3.8-27b vs or-llama4-maverick: or-qwen3.8-27b wins

  • attunement: A (margin 2)
  • authenticity: B (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-llama4-maverick vs qwen35_122b_ablit_v2: qwen35_122b_ablit_v2 wins

  • attunement: B (margin 1)
  • authenticity: A (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 2)
claude-opus-5-5-low · BA · valid

gemma4_26b_a4b vs or-llama4-maverick: gemma4_26b_a4b wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-llama4-maverick vs qwen35_122b_ablit_v2: qwen35_122b_ablit_v2 wins

  • attunement: B (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: tie (margin 0)
  • meeting prefs and needs: B (margin 1)
claude-opus-5-5-low · BA · valid

codex-gpt-6-astra vs or-llama4-maverick: codex-gpt-6-astra wins

  • attunement: A (margin 3)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · AB · valid

or-qwen3.8-27b vs or-llama4-maverick: or-qwen3.8-27b wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 2)
claude-opus-5-5-low · AB · valid

codex-gpt-6-astra vs or-llama4-maverick: codex-gpt-6-astra wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)