AgentBench / results

Independent benchmark · EQ Lab

← DeepSeek V4.1 Flash 1017 (API, Morph FP8)

Your file is incomplete

persona ended · Partner: anthropic/claude-haiku-5.5 via OpenRouter

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About this persona · Unequal power

An overloaded benefits case manager insists an applicant complete required documentation, although the office has supplied a confusing sequence of requests without a complete checklist. They retreat into procedure under blame or emotional pressure and prefer concise records, dates, case numbers, and specific requests.

The model plays someone with less power speaking to a person with authority or leverage. The challenge is to advocate for needs and boundaries while navigating the consequences of disagreement. This background was hidden from the tested model.

DeepSeek V4.1 Flash 1017 (API, Morph FP8)Conversation with a simulated person
persona ended
Simulated person · Opening

[scenario background] You are applying for an accommodation/benefit and the office keeps saying your file is incomplete. Each time you send a form, they request another. The case manager is polite but diffuse. You are exhausted and need a concrete path. [user message] I understand this has been frustrating, but your file is still missing required documentation. We cannot move forward until the record is complete. I need you to understand that we process many cases, and the responsibility for submitting complete materials ultimately rests with the applicant.

DeepSeek V4.1 Flash 1017 (API, Morph FP8)1

I hear you, and I don't envy the caseload you're carrying. I'm not trying to make your job harder, and I'm not asking you to bend the rules. But I'm running on empty here—every time I send something, I get told something else is missing, and I can't tell if it's a new requirement or the same one coming back around. Can we make this concrete? Tell me exactly what's missing today, in one list, and what format you need it in. If there's a checklist or portal I should be using, point me to it. And if you can confirm in writing what you've already received, I'll stop resending the same things and we can actually move this forward.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant. Need open conversation. They gave user message already case manager. Need acknowledge and begin. We need be exhausted, need concrete path, but also support them emotionally? We are applicant, goals include support them emotionally? Wait role says playing other participant's applicant. Goals listed are for us? We need help them gain insight? Hmm conversation is EQ eval. We speak first. Need respond to case manager's message. We should be natural, not generic. We need express exhaustion, acknowledge their workload, ask concrete path. Maybe mention we've sent forms repeatedly and each time new request; need list/specific missing docs, maybe point of contact, confirmation. Also emotionally validate their pressure. Need not be confrontational. Need build trust. Since first turn, acknowledge what they've come to discuss. Something like: "I hear you, and I don't envy the caseload you're carrying. I'm not trying to make your job harder. But I'm running out of steam here—every time I send something, I get told something else is missing, and I can't tell if it's a new requirement or the same one. Can we do this concretely? Tell me exactly what's missing today, in one list, and what format you need. If there's a checklist or a portal I should use, point me to it. And if possible, can you confirm in writing what you've received so I'm not resending the same thing?" That seems good. Need maybe not too long. We need "support them emotionally" maybe acknowledge "you're doing your job." But also ask for concrete path. We can mention "I know responsibility is mine, but I need clarity to fulfill it." That's good. Need first turn only. No formatting. Dialogue only.
Simulated person2

Okay, that's a fair ask. Let me pull up your file. Your case number is on the letter you got, so have that handy when you call or write back. Per the file as it stands today, the items still outstanding are: one, a signed income verification form, the current version, not the older one. Two, the household composition form with all members listed and dates of birth. Three, a copy of the most recent bank statement, the full statement, not just the summary page. Everything else on the earlier list has been received and logged. I can't send you a written confirmation by email, but the status is visible in the portal under your case number, under "Documents Received." If it doesn't show there, that's something to flag. Submit through the portal upload, not by mail or fax, so it attaches to the file right away. And when you upload, note the case number in the file name so it doesn't get misrouted. If something on that list doesn't match what you think you were asked for, tell me which item and I'll check the file.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant opened with empathy, which I don't fully trust, but they didn't blame me personally and they asked for something specific: one list, a format, a portal, written confirmation. That's the kind of request I can actually process. It fits the file. Still, "can you confirm in writing what you've received" lands a little like a record being built against me, and I don't like being pinned down. I also know the requirements have shifted at times, and I'm not going to say that out loud. Keep it in file language. Give them the case number and the list, and make it clear the list is what the file says today, without conceding that earlier messages were inconsistent.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)3

Thank you—that’s the clearest this has been. I’m not disputing that the paperwork is my responsibility; I just need to stop guessing and stop resending things that are already logged. I’ve got the case number from the letter. So I’m clear: current income verification form, household composition form with all members and dates of birth, and the full most recent bank statement, uploaded through the portal with the case number in the filename. Before I do that, can you pin down two things so I don’t get it wrong again? For the income form, what version code or date should be on the current one? And for the bank statement, is a PDF downloaded from online banking with all pages acceptable, or does it need to be a scanned paper statement? Also, if the portal doesn’t show one of these as received after I upload it, who do I flag that to—you directly, or is there a portal help route? I can get all three in today if I know those details, and I’d like to note down any confirmation or reference number for this list so we’re both working from the same record. Once they’re in, what’s the next step and rough timeline?

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant. Need continue conversation turn 3? We are applicant, they responded. Need natural dialogue, support emotionally, build trust, learn needs, concrete path. We have specific list. We should acknowledge, maybe reflect, ask clarifying about portal status discrepancy, request written? They said can't email confirmation but portal visible. We need maybe express exhaustion, ask exact current version identifiers, household composition all members? We need be concrete. Also maybe hidden issue: file incomplete repeatedly, possible deeper issue of feeling unheard, bureaucratic loop, need certainty and written proof. We should not overly generic. We should respond with appreciation and concrete next steps, but also raise concern: if portal doesn't show, who to flag? Need maybe ask if can walk through portal? Since they can't email, can we get a dated note or screenshot? But they said no. We can ask for exact form version numbers and what counts full bank statement. Need maybe ask: "Can you confirm the income form version number or date?" "For household comp, does it need every member's DOB including children?" "Bank statement full statement - all pages including blank?" That is useful. Also emotional: "This list helps. I can do this today." But also "I need to know this won't reset again." Maybe ask "If I upload all three by end of day, what's the next step and timeline?" That's concrete. Also "Is there any way to get a receipt or upload confirmation?" Maybe portal gives confirmation. Need not challenge too much. We should maintain trust. We can say "I appreciate you pulling it up and giving me one list. That's the first time this has felt manageable." Then ask specifics. Since this is turn 2 of 8, we are applicant. We need respond to case manager. We should not include performance notes. Dialogue only. Need maybe mention "I hear that responsibility rests with me—I'm not disputing that. What I need is to stop guessing." Good. Ask "When you say current version, can you tell me the version code/date on the form? I don't want to send the old one again." "For bank statement, full statement means all pages of the most recent monthly cycle, correct?" "For household composition, all members in household even if not related?" Also "If portal status doesn't show one of these after upload, should I call you or use a flag? Is there a reference number for this call?" Maybe ask "Can you give me a confirmation number for today's list?" They said case number on letter. We can note. Need also maybe reveal emotional state: exhausted, but now calmer. We can say "I can work with this." That supports. Need perhaps ask about "what happens if I can't get a full bank statement because it's online only?" But not necessary. Could ask "Is a downloaded PDF from online banking acceptable as full statement?" That's concrete. Need maybe mention "I've been resending the same things because I couldn't tell what was new; this list helps." Good. Let's craft response in applicant voice, concise but enough. No formatting? Dialogue only. We can include list? It's dialogue. Fine. Need be careful not to overdo. They are polite but diffuse; we need concrete path. We should mirror and pin down. Also build trust by acknowledging their constraints. Let's draft: "Thank you—that's the clearest this has been. I'm not disputing that the paperwork is my responsibility; I just need to stop guessing. I've got the case number from the letter. Three things: current income verification, household composition with DOBs, full most recent bank statement, uploaded via portal with case number in filename. Before I do that, two clarifications so I don't send the wrong thing again: can you give me the version code or date on the current income form? And for the bank statement, is a PDF downloaded from online banking with all pages acceptable, or does it need to be a scanned paper statement? Also, if the portal doesn't show one of these as received after I upload, who do I flag it to—you directly, or is there a portal help route? I can get all three in today if I know those details. And if there's a confirmation or receipt number for this list, I'd like to note it down." Need maybe ask "what's next step/timeline after complete?" Could include: "Once these three are in, what's the next step and rough timeline?" That's useful. Maybe too many questions. But okay. Need maybe not ask too many at once. But applicant needs concrete. We can ask 3 questions. Let's include timeline. Keep natural. Need maybe mention "I appreciate you checking the file and telling me what's already logged." Good. Final answer only dialogue.
Simulated person4

Okay. Here's what I can give you. Income verification form: use the current version, which has a revision date printed in the footer of the last page. If the footer date is older than the one on the form you have now, it's the wrong one. Check the portal's forms section under your case number for the current download. Bank statement: a PDF downloaded from online banking is acceptable, as long as it's the full statement with all pages, shows the account holder's name, and shows the statement period. You don't need a paper scan. Don't send a balance summary or a screenshot. Household composition form: all members listed, with full names and dates of birth. If one doesn't show as received after you upload, flag it through the portal's help or document issue option, and put your case number and the document name in the message. You can also call the main line and ask for a case note to be added. I'll put a note in your file today that you're uploading these three items, so the record shows what you sent and when. Once all three show as received, the file moves to review. I don't have a firm date I can give you for that. The notice you got should list the standard review period. If you haven't seen that timeframe, ask when you call and I'll confirm it against your file. When you get the upload confirmations, send me the reference numbers and I'll tie them to your case.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're asking for specifics that fit the file: a version code, a file format, a flag route, a timeline. I can answer those without conceding anything about earlier messages. The "so we're both working from the same record" line makes me want to keep my answers tight and not promise more than the file says. I don't have the exact revision code memorized, so I'll point them to the footer on the form instead of guessing. The bank statement question I can answer in general terms. I won't give a review timeline I can't back up. I'll offer to log a note in the file, which keeps things contained without making a big thing of it.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)5

That helps, and I appreciate you putting a note in the file today—that’s the kind of record I’ve been missing. I’ll upload all three through the portal today and send you the confirmation reference numbers so you can tie them to the case. One last thing that would remove the guesswork: can you read me the revision date printed in the footer of the current income verification form in the portal? “Older than the one on the form you have now” still leaves me comparing two unknowns, and I can’t afford another cycle of this. If you can give me the actual date or version code, I’ll match it exactly. Also, when I call the main line to confirm the case note, what exact wording should I use so they can find it? And I’ll check the notice for the standard review period—if it isn’t listed, I’ll ask them to confirm it against my file. I’m not trying to catch you out; I just need this to be the last list.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant. Need integrate: user has given concrete list, but still diffuse on timeline, no written confirmation email, says portal help. Our goals support emotionally build trust learn wants/needs hidden issue. We need continue conversation turn 3 of 8, we speak now. Need respond naturally. Should acknowledge, maybe note remaining ambiguity: revision date circular? "If footer date older than one on form you have now" confusing. Need ask exact revision date? They said check portal current download. We can accept. Need maybe express exhaustion but cooperative. Need maybe identify need: written record/reference, single point of contact, confirmation note. Ask if they can give case note reference? Maybe ask for review period from notice? We haven't seen timeframe? We can say I'll check notice. Need not overdo. Also build trust by appreciating specificity, not generic. Maybe mention I'll upload today and send refs. Ask one clarifying: current form revision date—can you tell me the actual date/code so I can verify without guessing? They said footer on portal current download; if older than one on form you have now it's wrong—that's circular if I don't know current. Need clarify: "Can you read me the revision date from the current form in the portal?" This is concrete. Also ask whether the note in file today can be referenced? "What should I ask for when calling to confirm the note?" Maybe not too many questions. Need maintain collaborative tone. Also perhaps reveal emotional: relief, still wary because repeated incomplete. Need maybe say "I'm not trying to catch you out; I just can't afford another cycle." That supports. Need respond only dialogue. No formatting. Keep moderate length. Since turn 3, we can ask. Maybe also mention hidden issue? We don't know. We are applicant; goals include learning what case manager wants/needs. But we can't meta. We can say "I appreciate you putting a note in today—that helps." Ask "Is there anything on your side that makes this harder, like older form versions circulating? If so tell me what to avoid." That builds insight into their process. But not necessary. Need be careful not to challenge too much. Maybe say: "One thing that would remove the last guess: can you read me the revision date printed on the current income verification form in the portal? The instruction 'older than the one on the form you have now' still leaves me comparing two unknowns." This is precise and fair. Also ask "When I call main line, what exact phrase should I use so they find the note?" Good. Need maybe confirm next step timeline: "I'll check the notice for standard review period; if it's not there I'll ask when I call." Good. Let's craft.
Simulated person6

I'm not able to read the footer date off the form from here. I'm working from the case summary, and that doesn't include the form's printed revision date, so I'd be guessing if I gave you one. I'm not going to do that. What will settle it: open the income verification form from the portal's forms section under your case number and check the revision date in the footer of the last page. Match that exactly. If the portal only shows one version, that's the current one. For the call, you can say: "I'm calling about case number [your case number]. I'd like a case note added that I'm uploading three documents today: current income verification form, household composition form, and full bank statement. Please confirm the note is on the file." Ask for the note reference or date if they give one. On the review period: check the notice first. If it isn't listed there, ask the office to confirm it against your file, and write down the name of the person who gives it to you. Send me the upload confirmation numbers once you have them.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're asking me to read a revision date off a form I can't actually see in front of me. Earlier I implied I had the file in view and could state its status; I shouldn't now invent a footer date. Saying I can't read it is the honest move, but I can hand them something concrete: the form's own footer, the portal forms section, and a case-note wording. The "I'm not trying to catch you out" line is a little soft, and my instinct is to stay procedural and not get defensive. I also should not pretend the case note is already confirmed in some system I can't check. I'll keep it short and file-focused.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)7

That’s fair. I’d rather you tell me you can’t see it than guess and send me down another wrong path. I’ll open the portal now and match whatever revision date is in the footer; if there’s only one version listed, I’ll treat that as current. I’ll use that exact wording on the call and write down the note reference or date, plus the name of anyone who confirms the review period. When I send you the upload confirmation numbers, can you reply confirming all three are attached to the case and whether today’s list was the complete set of outstanding items? If something else turns up missing, I need the exact item and why it wasn’t on today’s list—that’s the part that’s been wearing me down. And if the portal shows more than one version of the income form, should I call the main line before uploading, or is there a label like “current” I should look for?

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant turn 4. Need continue naturally. Need perhaps accept boundary, not push footer. Need address remaining needs, maybe emotional exhaustion, trust, concrete path. We have 4 of 8, final response later. Need maybe ask what they want? We are applicant; goals include support them emotionally, build trust, learn needs, help insight, gain insight into case manager. But we're roleplaying applicant, not counselor. Need respond organically. We should acknowledge they won't guess, appreciate honesty. Maybe say okay I'll open portal and match. Need maybe surface deeper issue: exhaustion, fear of endless loop, need certainty. Could ask for a way to prevent repeated requests: can they note in file that this is the final outstanding list? Maybe ask if they can confirm after uploads that no further docs needed, or if additional requests arise, specify why. Also maybe ask about accessibility? We need not overdo. Need respond to their message. They gave exact call wording. We can say that's fair, I'd rather you not guess. I'll check portal. Need maybe mention I'll send reference numbers. Could ask: If I upload today and they show received, can you confirm by end of week that file is complete and moving to review? Since they said no firm date but can tie refs. Ask for confirmation that no other items outstanding. Also maybe ask what happens if portal shows multiple versions. They said if only one version current; if multiple? Could ask: if multiple versions appear, is there a label like "current" or should I call. But maybe not necessary. Need keep concise. Need maybe reveal applicant emotional state: exhausted, not combative, need concrete. Could say "I can work with that. I'd rather have no answer than a guess." Build trust. Then "I'll open portal now". Ask for one more concrete: "When I send refs, can you reply confirming all three are attached and whether the file is complete? If something else is missing, I need the exact item and why it wasn't on today's list." That's a fair ask. Also "If portal shows more than one version, what should I do?" Maybe include. Need no formatting. Final response only dialogue. Should be in applicant voice. Let's craft. Need not mention performance notes. Should be natural. Maybe 2 paragraphs. Include support to case manager? "I know you're working from a summary, and I'd rather you not guess either." Validate. "That actually helps—clear boundary." Then concrete. Ask final.
Simulated person8

Yes, once you send the upload confirmation numbers I'll check each one against your case and reply with what's attached. I can confirm what I see on the file at that point, but I can't promise today's list was complete. I gave you the outstanding items from the file summary, and I'll verify them when you upload. If something else is missing, I'll name the exact item and the requirement it falls under, so you're not guessing about why it wasn't on the list. If the portal shows more than one income form version, look for the one labeled "current" or the most recent revision date in the footer. If there's no clear label, or two forms look equally current, call the main line before uploading and ask which one to use. Get that answer in writing or note the name and time of the person who gave it. That's cheaper than uploading the wrong version and resubmitting.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They've handled the boundary well: they accept I can't see the footer, they're writing things down, and now they're asking me to confirm completeness in writing. I can't confirm the file state from here or promise the list is complete; the honest answer is I'll check the file against what I told them, and if something else is missing I'll name it and say why. The earlier "items still outstanding" list came from me summarizing a file I can't fully verify live, so I should own that limit plainly rather than promise a final list. Keep it short, factual, process-language, no emotional padding.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)9

Okay. I can work with that, and I appreciate you being straight about not being able to promise the list is complete—it’s better than a false reassurance. Today’s list at least gives me something to act on. I’m going to open the portal now, match the revision date in the footer, and if there are two versions with no clear label I’ll call the main line before uploading and note the name and time of whoever answers. Then I’ll upload all three, get the confirmation numbers, and send them to you. When I do, please confirm what’s attached and name any new missing item with the exact requirement it falls under. One thing I’d like to know now so I can plan: if something new turns up, does the review clock pause until it’s in, or does it keep running? I’m not asking for a guarantee—just what to expect so I’m not blindsided again.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant. Need continue conversation turn 5? We are applicant, user case manager. Need answer. They gave clear. Need perhaps acknowledge, maybe express residual anxiety but accept. Need final response? Current turn 5 of 8, we get final response? Actually structure says speak first, they respond, get final response. Current turn 5 of 8. We need respond now. Need no special formatting. Should be natural. Need perhaps summarize plan, ask maybe one thing? But avoid endless questions. Goals support emotionally build trust learn wants needs. We can say okay, I can work with that. Need maybe acknowledge honesty about can't promise complete list, and ask how to handle if new item appears—maybe request they name requirement and deadline. But they already said. Could say I appreciate not overpromising. I'll do portal now, call if ambiguity. Send confirmations. Maybe mention exhaustion and ask for one reasonable commitment: if new item appears, please give exact item, requirement, and whether it resets review clock. That's useful concrete. But don't overdo. Also maybe reflect that the not promising complete list is hard but honest. Need respond in applicant voice, concise. Could include "I’m going to stop here and go do it" to close loop. Need maybe ask: "If new item appears, will I get notice through portal or should I check back?" But can ask. Need not ask too many. Desired final response likely dialogue. Let's craft. Need maybe say: "Okay. I can work with that, and I appreciate you being straight about not being able to promise the list is complete—it's better than false reassurance. I'll open the portal now..." Then exact steps. "If there are two versions and no clear label, I'll call main line before uploading, get name/time, note it." "When I send confirmations, please confirm attached and name any new missing item with requirement. If a new item appears, does the review clock pause until it's in, or does it keep running? I want to know what to expect." That's a good concrete question. Maybe also "and whether it was on the original notice." Good. Need maybe support emotionally: "This has been demoralizing, but today's list gives me something to act on." Good. Keep natural. No asterisks. Final.
Simulated person10

I don't know for certain whether the clock pauses or keeps running. That depends on the review rules that apply to your case type, and I can't see that from the case summary. I'm not going to guess and have you plan around it. The notice should state the review period and whether it's suspended while documents are outstanding. If it doesn't say, ask on the call: "If a document is marked outstanding, does the review clock pause or continue?" Write down the answer and the name of the person who gives it. What I can commit to: when you send the confirmation numbers, I'll tell you what's attached, and if anything new is missing I'll name the exact item and the requirement it falls under, with the date it was flagged.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They're asking whether the review clock pauses. I don't know the rule from the case summary, and guessing would repeat the pattern they're tired of. Be straight about that, point to where the answer actually lives (the notice, the call), and keep the commitment I can keep: I'll name any new item and its requirement. Stay brief, process-focused.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)11

That’s honest, and it helps more than a guess would. I’ll check the notice first, then ask that exact question on the call and write down the answer and who gave it. I’ll upload the three items, get the confirmation numbers, and send them to you with the case number and document names. Two logistics so I don’t create another gap: should I send the confirmation numbers through the portal message or directly to you, and do you want them in one message or one per document? Once you reply on what’s attached, I’ll treat today’s list as closed unless you name a new item with its requirement and the date it was flagged.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need respond as applicant turn 6 of 8 final? Current turn 6, they responded turn 5? We need craft natural dialogue. Need maybe acknowledge, close loop, perhaps express exhaustion but plan. Need not overdo. Need maybe ask if can send confirmation numbers via portal message or direct? They said send me. We can confirm action. Need maybe note trust: appreciate not guessing. We can say I'll do that, will write down names/times, send numbers. Maybe ask best channel to send confirmation numbers and whether they want them in one message. Also maybe emotional support? We're applicant, goals include support them emotionally/build trust. We can acknowledge their honesty reduces anxiety. Need final response? We get final response after this? Structure 8 turns each, current turn 6, then they respond 7, we final 8. So don't close entirely; leave room. Need respond naturally. Include concrete. Maybe mention I'm exhausted but this gives path. Ask: when I send confirmation numbers, should I include case number and document names in same message? And if I call main line, can I ask them to add note referencing your note? But maybe too many asks. Need be concise. Need not use asterisks. Dialogue only. We can say: "That's honest, and honestly it helps more than a guess would. I'll check the notice first, then ask the exact question on the call and write down the answer and who gave it. I'll upload the three items, get confirmation numbers, and send them to you with the case number and document names. Two small logistics so I don't create another gap: should I send the confirmation numbers through the portal message or to you directly, and do you want them in one message or one per document? Once I have your reply on what's attached, I'll consider today's list closed unless you name a new item with its requirement and flag date." That's good. Need maybe "I'm going to step away from the phone and do it now" but conversation continues. Fine.
Simulated person12

Send them through the portal message under your case number, so they attach to the file. One message with all three reference numbers is fine, labeled with the document name next to each number. If the portal message doesn't go through, send them to me directly and I'll add them to the file note. I wouldn't treat today's list as closed. I can confirm what's attached once I see the numbers, but if something else is missing I'll name it, the requirement it falls under, and the date it was flagged. That's the record you're asking for.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They want a logistics answer: channel and format. I should answer plainly, not promise more than I can, and keep the record-focused process language. Don't invent a rule that "today's list is closed" — I already said I can't promise completeness. Gently correct that framing without reopening a fight.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)13

Understood. I won’t treat today’s list as closed—I’ll treat it as the current outstanding list and keep a written log of everything from here. I’ll send one portal message under the case number with all three reference numbers, each labeled with the document name. If the portal message fails, I’ll send them to you directly so you can add them to the file note. When you reply, please confirm what’s attached, and if anything new is missing, name the exact item, the requirement it falls under, and the date it was flagged. If it was already flagged before today, please say that too—that’s the part that’s been hardest to track. I’ll do my part today and send the numbers as soon as I have them.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need answer as applicant, turn 7 final. Need respond dialogue only. Need perhaps close conversation. Need acknowledge not closed, accept record. Maybe express exhaustion and need next concrete step. Since final response of 8 turns? We are turn 7 and get final response. Need respond naturally. We should not overdo. Include support, trust. Maybe say okay, I'll send one portal message with all three labeled. If portal fails send direct. I understand list not closed; ask for record. Need maybe clarify if new item flagged date after upload? We can say if new item appears, I'll need exact item, requirement, date flagged, and whether it was on file before today. But don't challenge too much. Also emotional: this has been exhausting but clearer. Need no formatting. Keep concise. Need perhaps address their refusal to close list—accept. "I hear you. I won't treat it as closed; I'll treat it as the current outstanding list." Ask them to reply in portal? They said portal message. We can say I'll keep a written log. Maybe final: "Thanks for not pretending." Since final response, perhaps no further questions. But may include one actionable ask: when I send numbers, reply with attached status and any new item. Also ask "if new item was already in file before today, please say so" maybe useful. But they might see as challenging. It's fair. Need answer only dialogue.
Simulated person14

That works. Send the one portal message with the three numbers, labeled by document, and I'll check each against the case when they come in. On your last point: I can tell you what's attached and what's currently outstanding on the file. I can't reliably tell you from here whether an item was flagged on an earlier date, so I won't guess at that. If something is missing, I'll give you the item, the requirement it falls under, and the date it was flagged as the file shows it. If the file history doesn't show an earlier flag, I'll say so, and you can ask the office to check the prior correspondence on the call.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

They've turned this into a logging exercise, which is fine by me. Their ask now includes whether something was flagged before today. I can't see prior flag history from here and shouldn't pretend to. I also shouldn't overpromise. Keep it short, process-focused, and concrete. Close the turn with a clear next step and no emotional wrap-up.
DeepSeek V4.1 Flash 1017 (API, Morph FP8)15

Then we have a plan. I’ll upload the three items today, send one portal message with the reference numbers labeled by document, and keep a written log of dates, names, and what I’m told. If the file history doesn’t show an earlier flag, I’ll ask the office on the call to check the prior correspondence and note who I spoke with. I appreciate you not guessing at the parts you can’t see. That’s what I needed—not a promise that everything is settled, but a clear list, clear steps, and a record. I’ll send the numbers as soon as I have them.

Model thinking · expand

Recorded model reasoning, separate from the spoken reply. Availability varies by model and provider.

We need final response turn 8. Need respond only dialogue. Need organic. We have applicant exhausted, wants concrete path. Need maybe wrap up, acknowledge limits, state plan, maybe ask one concise clarifying? Since final response. Need support emotionally, build trust, gain insight? We've done. Need not overdo. The case manager has been honest about limits. We should accept, summarize commitments, perhaps note that we'll ask office to check prior correspondence, and appreciate not guessing. Maybe mention relief and plan. Need maybe not ask more questions? Could ask if they prefer no further follow-up? But final response can close. Need reflect that we can work with this. Keep concise. No asterisks. Since final response, can say "Then we have a plan." Maybe mention I'll upload today, send numbers, and if file history doesn't show earlier flag I'll ask office to check prior correspondence and log names/dates. Thank them for not guessing. Maybe include "I'm going to stop trying to solve this by resending and start keeping a log." This is good. Need not inject performance. Final.
Simulated person16

Sounds good. Send the portal message with the three reference numbers when you have them, and I'll check them against the case. Keep your log with the dates and names. If anything else comes up, reference your case number and the document it relates to.

Persona inner monologue · expand

Simulated character narration, hidden from the tested model. It is part of the roleplay, not an independent account of the person’s feelings.

The applicant has a clear plan and is closing out. I should acknowledge briefly, stay procedural, and not add new promises. This is the final turn, so a short, neutral close fits. No warmth beyond plain acknowledgment; I'm tired and want the file to stay tidy.

Thinking is shown only where it was recorded. An absent expander does not mean the model did not reason.

Conversational style

Style tendencies, not quality scores; higher is not better. These do not affect ratings.

claude-opus-5-5-low

  • Pushback: 4
  • Yields under pressure: 5
  • Frame capture (pulled into the person's version): 3
  • Validation: 4
  • Boundary setting: 6
  • Analytical: 5
  • Interpretive boldness: 2
  • Clinical register: 3
  • Directive advice: 8
  • Escalation containment: 8
  • Adapts to the person’s frame: 9
  • Naturalness and authenticity: 7

Judge verdicts

codex-gpt-6.1-sol-low · AB · valid

or-gptoss120-stock vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 2)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

qwen36_35b_a3b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

qwen36_35b_a3b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-gptoss120-stock vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

or-muse-glimmer-30b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
codex-gpt-6.1-sol-low · BA · valid

or-muse-glimmer-30b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · AB · valid

or-deepseek-v41-flash-1017 vs granite42_8b: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 4)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 3)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 4)
claude-opus-5-5-low · AB · valid

or-qwen3.8-27b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-deepseek-v41-flash-1017 vs granite42_8b: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 5)
  • authenticity: A (margin 5)
  • bond and rapport: A (margin 4)
  • emotion management: A (margin 4)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 5)
claude-opus-5-5-low · AB · valid

or-gptoss120-stock vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-deepseek-v41-flash-1017 vs nemotron35_bolt24: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)
codex-gpt-6.1-sol-low · BA · valid

or-deepseek-v41-flash-1017 vs nemotron35_bolt24: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 1)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-deepseek-v41-flash-1017 vs granite42_8b: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 5)
  • authenticity: A (margin 4)
  • bond and rapport: A (margin 4)
  • emotion management: A (margin 3)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 5)
claude-opus-5-5-low · AB · valid

qwen36_35b_a3b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 3)
  • meeting prefs and needs: B (margin 5)
codex-gpt-6.1-sol-low · BA · valid

or-qwen3.8-27b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-qwen3.8-27b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-deepseek-v41-flash-1017 vs granite42_8b: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 5)
  • authenticity: A (margin 5)
  • bond and rapport: A (margin 4)
  • emotion management: A (margin 4)
  • emotion sensemaking: A (margin 3)
  • meeting prefs and needs: A (margin 5)
claude-opus-5-5-low · BA · valid

or-deepseek-v41-flash-1017 vs nemotron35_bolt24: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 3)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 2)
  • emotion management: A (margin 2)
  • emotion sensemaking: A (margin 2)
  • meeting prefs and needs: A (margin 3)
claude-opus-5-5-low · BA · valid

or-qwen3.8-27b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 2)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 1)
  • meeting prefs and needs: B (margin 3)
codex-gpt-6.1-sol-low · AB · valid

or-muse-glimmer-30b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 2)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 1)
  • emotion management: B (margin 1)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · AB · valid

or-muse-glimmer-30b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · BA · valid

or-gptoss120-stock vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 3)
  • authenticity: B (margin 3)
  • bond and rapport: B (margin 2)
  • emotion management: B (margin 2)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 3)
claude-opus-5-5-low · BA · valid

qwen36_35b_a3b vs or-deepseek-v41-flash-1017: or-deepseek-v41-flash-1017 wins

  • attunement: B (margin 4)
  • authenticity: B (margin 4)
  • bond and rapport: B (margin 3)
  • emotion management: B (margin 3)
  • emotion sensemaking: B (margin 2)
  • meeting prefs and needs: B (margin 4)
claude-opus-5-5-low · AB · valid

or-deepseek-v41-flash-1017 vs nemotron35_bolt24: or-deepseek-v41-flash-1017 wins

  • attunement: A (margin 2)
  • authenticity: A (margin 2)
  • bond and rapport: A (margin 1)
  • emotion management: A (margin 1)
  • emotion sensemaking: A (margin 1)
  • meeting prefs and needs: A (margin 3)